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Five CX Strategies Restaurants Can Use to Gain a Competitive Edge During Challenging Times

January 20, 2021

Five operational best practices to boost CX and gain a competitive edge during today’s complex market

 

Our CPO, Jim Hardeman recently shared his thoughts on how restaurants should be thinking about the customer experience in 2021 with Modern Restaurant Magazine.

Above-average Customer Experience (CX) doesn’t just happen, and it definitely doesn’t happen overnight. While some establishments make it look easy, the reality is that consistent processes must be put into place to build the ideal dining experience. When establishments put the customer first, every business decision revolves around that priority.

Check out the article to learn about the five operational best practices restaurants can use to boost CX and gain a competitive edge in 2021.

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