CMX1 is built on a fundamental belief that Quality and Operational Excellence should be attainable to all brands, regardless of size.
No matter your role, you know the key to winning and maintaining customer trust is consistency in execution. It's definitely a challenge, but we believe everyone can be a hero of quality and product safety.
CMX exists to help organizations of all sizes achieve and maintain Quality and Operational Excellence. We have the tools, people, know-how, and experience to get your business to where it needs to be.
When you choose CMX and CMX1, you're gaining a partner completely invested in your success, and a proven Quality Management solution used by some of the world's greatest brands.
A question that every business must ask itself is “How do we not only achieve Operational Excellence, but keep on sustaining improvement over time?” In truth, the answer is simple. It’s all about utilizing the right Operational Excellence Software System; one that has all of the essential components a business needs, regardless of where you may fall along the OpEx maturity spectrum.
Below, this primer will cover some of the primary operational challenges any business will likely face and then discuss how those aforementioned platform features can solve them. And, if you wish for a deeper dive into the material, you can download our short eBook which goes deeper on the topic.
As your business scales upholding your brand standards, maintaining quality, and complying with regulatory standards becomes a monumental undertaking. Ensuring the quality, safety, and consistency of your operations across the board requires a dedicated, steady pursuit of Operational Excellence (OpEx).
But if you want to maintain growth and profits, it can’t simply be a one-time push, rather it must be a sustained effort. In the Global State of Operational Excellence Survey, industry players were asked their 3 most critical operational excellence-focused challenges affecting their job.
The top 5 responses were:
- Changing and improving the company culture – 53% of respondents
- Execution and sustaining operational excellence projects – 36% of respondents
- Need for end-to-end business transformation – 30% of respondents
- Keeping up with new technologies – 29% of respondents
- Lack of/need for leadership – 23% of respondents
The second point is what we’ll be focusing on today and is something that is of huge import to the vast majority of businesses. In fact, according to a Plant Services Manufacturing Operations Management Survey, approximately 87% of companies claimed that they had installed an OpEx initiative in order to achieve continuous improvement. Despite this industry-wide agreement on the importance of steady progress, one of the greatest challenges companies face is putting such practices into place and then measuring success.
It’s easy to say you want continued Operational Excellence, it’s much more difficult to figure out whether or not you’re actually accomplishing your goals.
While some companies choose to use only third-party audits to try and create visibility, it is unclear whether it is a worthwhile undertaking. Although you get an outside perspective, it takes up valuable resources such as time, energy, and money - all for just a snapshot in time. It may yield some actionable findings, but what about the periods in between? And the period after that?
Simply put, the “train, audit, fix, and repeat” methodology has become outmoded and is nowhere near as effective as it might have once been.
In truth, digitalization is the solution.
A problem that many businesses have run into is that there are so many operational excellence management systems on the market. As a result, OpEx buyers are left with choice paralysis—there are simply too many options. This is worsened by the fact that many of these “solutions” only act as temporary band aids, and can’t be adapted as your business changes and grows.
So, what are the qualities you need to be looking for in an OpEx platform and partner?
Data | Information | Photos | Documents | Feedback |
Digitizes operating procedures, best practices, and protocols |
Incorporates those processes into preexisting workflows |
Makes them accessible via mobile, tablet, and any other modern devices |
The vision for the organization | The ownership and strategy | The governance for the effort | The capabilities for the people and the processes | The goals and measures for the organization |
All too often, the people who need to be leading the OpEx charge are not provided the support and resources they need to succeed. However, with centralized data, analysis software, and content management, you give them the tools they need to make it a company-wide endeavor that starts from the top and trickles down.
Fortunately, the CMX1 platform was created with sustained OpEx improvement in mind. Our system has all of the qualities discussed and beyond. We’ve spent a decade fine-tuning our technology and working with leading brands to achieve their continued Operational Excellence objectives.
Should you wish to find out more about this matter and how CMX can aid you in your OpEx mission, we encourage you to download our eBook on the topic.
Better yet, reach out to us directly and one of our experts can give you insight on how to achieve and sustain Operational Excellence.
Sources
BTOES. The Global State of Operational Excellence Critical Challenges & Future Trends. (2019). https://cdn2.hubspot.net/hubfs/480025/21728%202020%20-%20BTOES%20Insights%20-%20The%20Global%20State%20of%20Operational%20Excellence%20Research%20Report%20-%20FD-1%20(3).pdf
Littlefield, M. Plant Services. How to create and sustain operational excellence. (2014). https://www.plantservices.com/articles/2013/create-sustain-operational-excellence/
Wurtzel, M. BPM Institute. The Challenges in Deploying Operational Excellence. https://www.bpminstitute.org/resources/articles/challenges-deploying-operational-excellence
Venables, M. Forbes. Are People The Biggest Challenge In Digital Transformations? (2018). https://www.forbes.com/sites/markvenables/2018/09/30/are-people-the-biggest-challenge-in-digital-transformations/#139f146f5938
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If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our helpful support team members will contact you ASAP and make sure you are all set.
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