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ComplianceMetrix

Sizzling Platter fuels aggressive growth with ActivityStudio™

Posted by CMX on Apr 14, 2020 4:13:50 AM

Fast growing restaurant management company fuels aggressive growth and operational efficiencies with ActivityStudio™  

 

Founded in 1963, Sizzling Platter is a Utah based restaurant management company that operates more than 500 Sizzler, Red Robin, Little Caesars, Dunkin Donuts, and Wingstop restaurants in 15 U.S. states and Mexico. As an organization, Sizzling Platter is focused on building lifetime guests across their concept portfolio by utilizing lean enterprise techniques and technology to achieve operational excellence. 

 

Sizzling Platter Brands (Resized) -2

 

Challenges Faced

Prior to selecting CMX, Sizzling Platter was looking for a new auditing and assessment technology platform to replace their paper based programs for:

  • Assessing restaurants for acquisition
  • Auditing in-store operations and compliance with brand standards
  • Conducting more efficient store visits

 

The goal for digitally transforming these programs was to provide the business with the ability to analyze the information and make data-driven decisions more easily.

 

Restaurant Evaluation and Acquisition Processes Transformed with ActivityStudio

With a focus on aggressive growth through acquisition of restaurants and restaurant groups, moving from “pen and paper” to a data-driven approach with CMX has transformed the restaurant evaluation process for Sizzling Platter. ActivityStudio has been put to work to reduce time-intensive tasks surrounding the company’s site evaluation process, which includes more than 204 questions along with the collection of photos and attachments. Through features such as Team Auditing, which allows multiple users to simultaneously complete various sections of the assessment, the Sizzling Platter team has seen a time savings of 50% to date.

 

Within a matter of weeks of going live with ActivityStudio, the Sizzling Platter team evaluated nearly 50 potential sites. Under the evaluation process, all aspects of a potential location are inspected, from external building features, signage, and landscaping, to key interior features, including front of house, dining room, drive-thru, restrooms and more. Using ActivityStudio, the team is also able to quickly assess existing operational systems including human resources, employee training, and food safety practices along with capital-intensive items like point-of-sale, kitchen equipment, and building security.

 

Sizzling Platter Restaurant Management Company (Resized)

 

ActivityStudio Fuels Business Outcomes

Using ActivityStudio’s self-service tools, the Sizzling Platter team has also created:

  • An Operational Efficiencies Scorecard (OES) to evaluate in-store operations and compliance with brand standards once a new location is acquired.
  • A Store Visit Assessment (SVA) designed to help District Managers assess ongoing quality and operations in preparation for Health Department Inspections and brand standards audits.

 

According to Isaac Morton, Vice President, Information Technology for Sizzling Platter, “CMX was the straightforward choice. Of all the options we looked at, they were best on price and best on service. They understand our business and ActivityStudio is ideally suited to our strategy. We are a fast-moving organization. The program was launched within two weeks and we are already seeing great value. We are now evaluating the possibility of other programs like digital HACCP-based Line Checks and monthly PCI compliance assessments that could be launched on the CMX1 Platform.”

 

“It’s a huge point of pride for CMX to have been chosen to help Sizzling Platter continue their aggressive growth strategy,” said Mitch Porche, CMX’s CEO. “Their longevity and focus on applying technology to achieve operational excellence is a great match for our organization and the CMX1 Platform."

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Operations, Food Safety, Quality, Inspections, Auditing

Bulletproof 360 ensures quality and safety with CMX1

Posted by CMX on Dec 2, 2019 11:37:24 AM

Supply Chain Quality | Product Safety | Risk Management

 

Bulletproof 360 is a leading food, beverage and content company widely known for their popular Bulletproof Coffee, collagen protein product line and more. The company provides science-based information, techniques, and products to help people take steps toward a sharper, stronger self through better performance, increased focus, and enhanced energy.

Bulletproof was founded by the "Father of Biohacking" and New York Times bestselling science author Dave Asprey. Bulletproof is on a mission to create products that radically improve lives. Bulletproof products are sold in Whole Foods and other leading retailers nationwide, Bulletproof Cafés, and online at Bulletproof.com and Amazon.com. 

Bulletproof-360

 

Rapid Growth | Regulatory Complexity

 

Bulletproof 360 has experienced rapid growth in the last several years. They've added to their product lines and have grown quickly through expansion of the brand's grocery distribution footprint.

 

All this expansion though was starting to put a strain on their supply chain management and quality assurance teams, systems, and processes. They were struggling to keep pace as the business scaled. Bulletproof also has the unique challenge of falling under both food and supplement regulatory requirements based on the types of products they produce as a manufacturer. This increases the complexity they have for information management, work processes and record keeping requirements. 

 

In 2018, Bulletproof identified the need to invest in a true enterprise supply chain quality management platform designed to help them gain control and visibility over their supplier and distributor network, and better manage the continuous quality, consistency, and compliance of their products. They also needed to improve their processes for managing risk and make these processes scalable and repeatable as they continued to grow.

 

Challenges Faced

CMX began working with Bulletproof's Supply Chain and Quality Operations group in early 2019. The challenges they were facing are common for fast growing manufactures operating in a complex regulatory environment.

 

Those challenges included:

  • Work processes were largely manual and Bulletproof had an over-reliance on people to ensure things were getting done and done properly. Workflows were not automated, repeatable or consistent.
  • Information was stored in MS Excel and Dropbox, making visibility and access to data for trend analysis and decision making nearly impossible.
  • Raw Material Specifications were not tied to their Product's Finished Product Standards. Testing was disjointed and relied too heavily on human review and verification.
  • While work was getting done, the overall program was inefficient and was susceptible to errors and mistakes - which could potentially lead to future failure. The risk was too great to not take action.

The Solution

“Our business is complex in that we need to navigate both food and supplement regulations. We ultimately selected CMX and their supply chain quality management solution [CMX1} because of its breadth and depth of functionality,” said Keith Bone, Vice President of Supply Chain, Quality and Regulatory Operations for Bulletproof 360. “It addressed our needs without requiring customization. In all of our extensive research and evaluations, we didn’t see any other platform that came close or was as user-friendly as CMX1.”

Master Data Management

CMX1 provides a single consolidated view of all of Bulletproof's supply chain partner information, regulatory documents, product data, and related quality assurance information. This includes all their partner's corporate offices, facilities/locations, contacts, data, and related documents. Change Management controls allow for partners to initiate information updates, and approvers at Bulletproof to review and accept those changes. These controls ensure integrity and completeness of partner master data. Partner information is kept up-to-date through the use of monitoring, notifications, information maintenance requests, and document management capabilities.

This reduces the cost, time, and manual work previously associated with this critical aspect of achieving and maintaining Quality Excellence. 

Product Specifications and Ingredient Management

Bulletproof uses CMX1 to manage all their finished product and raw material specifications, formulations and common ingredients for their various product lines. Utilizing CMX1's authoring, review and approval workflow, the team is able to collaborate across departments, and with suppliers to create data-rich specifications. Specifications are created utilizing intelligent forms that can include header information, product formulations, finished product standards, processing control points, packaging, storage and shelf life requirements, and attachments.

Revision and Variation capabilities allow Bulletproof to manage and track specification changes over time and keep impacted suppliers informed of updates automatically.

Supplier and Distributor Onboarding and Approval

CMX1 is utilized to streamline and automate the onboarding and approval process and approving those partners to produce specific ingredients or finished products for Bulletproof.

 

Suppliers interact with the system to provide information and documentation during the evaluation and approval process. This includes the collection of master data and regulatory documents, execution of legal agreements, and the review of the supplier's programs and compliance for Food Safety Modernization Act (FSMA) and Good Manufacturing Program (GMP) requirements. Areas include the supplier's Environmental Monitoring Program, Allergen Control Program, Pest Control Program, Product Traceability, and Foreign Material Control Plan.

 

Product category and sub-category specific business rules may dictate the additional collection of a facility audit, nutritional values, certifications, allergen declarations, lab test results, sample graphics for labeling and packaging, and the identification of tier 2 suppliers and/or Country of Origin.

 

Through the use of intelligent forms, workflow automation, business rules, document management, and notifications, CMX1 ensures all the requirements are accounted for prior to providing a supplier "Final Approval".  CMX1's automatically assigns tasks to Bulletproof's Subject Matter Experts (SMEs), who are responsible for reviewing and approving information and documents submitted during each step of the process.

 

Distributors are also onboarded in a similar manner.

With CMX1, the onboarding and approval process is automated and orchestrated so the team at Bulletproof knows exactly the status and next steps at any time.

Document Management


Bulletproof utilizes CMX1's powerful document management capabilities to ensure critical supply chain partner and product related compliance and regulatory documents are present and always up-to-date. Self-service tools allow for the configuration of varying document attributes and workflow rules for how documents are managed and maintained over time. Legal documents are dynamically generated from supplier data and templates and are acknowledged or signed, reviewed and approved by Bulletproof. As documents expire, CMX1 manages the renewal and archival automatically. When requirements change, the team can initiate individual or bulk requests to partners for updates and track those requests to completion. Record status, notifications, task management, escalations and reporting - all ensure no documents are missing and nothing falls through the cracks.

 

Insights, Business Intelligence, and Data Visualization

The team at Bulletproof utilizes CMX1's standard business reports with advanced options for searching, sorting and filtering data. This includes reports for areas such as supplier status, supplier risk rating, ingredient tracing and tier 2 ingredient sourcing, approved supplier list, aligned products to suppliers, and document status.

In the future, the teams plans to utilize the integrated self-service capabilities of Tableau. CMX1's integration with Tableau will allow Bulletproof to create their own data visualizations, embedded dashboards and reports for their various stakeholders and department managers.

 

Future Plans

Bulletproof has also identified a number of future areas to further automate in 2020 using the CMX1 Platform including:

 

Monitoring Lab Tests and Performing Product Evaluations

CMX1 will be utilized to capture and monitor the results of ongoing lab tests performed on Bulletproof's products by 3rd Party Labs. This will provide a key aspect for quality and compliance monitoring of their suppliers, based on the finished product standards and test methods as defined in their finished product specifications.
 
Bulletproof will also utilize CMX1's Product Evaluation capabilities to perform physical tests on products at the item, bag, and case levels. This will give more "real-time" status for quality and compliance to production runs and lot releases.

 

The Results

 

Since adopting CMX1, Bulletproof supply chain information, supplier data, documents, product specifications and ingredients, workflows, processes and more is now centralized, streamlined and standardized. The ability to track work, monitor supplier compliance and product quality, identify issues, and address risk has been greatly enhanced.

“We’ve been quite impressed with CMX1 in the initial rollout,” said Bone. “We’re a data driven company when it comes to decision making. Having visibility and access to supplier compliance and product quality data for trend analysis and taking proactive measures toward improving quality is a corporate mandate. CMX1 is easy to use and implement. Sometimes you have to compromise with technology solutions, but so far CMX1 is exactly the solution we wanted and needed.”

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Products, Supply Chain, Food Safety, Quality

Firehouse Subs® Turns Up the Heat on Food Safety and Quality With ActivityStudio™

Posted by CMX on Nov 6, 2019 3:27:00 AM

How Firehouse Subs® Leverages ActivityStudio™ to ensure

food safety, quality, customer service, and brand standards

 

Firehouse Subs® is a fast-casual restaurant chain with a passion for hearty and flavorful food, heartfelt service, and public safety. Each restaurant features firehouse-themed decor that celebrates local first responders while serving hot specialty sandwiches like Hook & Ladder and Firehouse Hero that are steamed and piled high with quality meats and cheeses. 

 

Started in 1994 by brothers and retired firefighters Chris and Robin Sorensen, Firehouse Subs has grown to nearly 1,200 sites across the U.S., Canada, and Puerto Rico and generates more than $794 million in annual sales. After delivering food to relief workers and victims of Hurricane Katrina in 2005, the Sorensen brothers were inspired to launch a non-profit counterpart (Firehouse Subs Public Safety Foundation®), which has given more than $48 million in lifesaving equipment and resources to first responder organizations.

 

Screen Shot 2019-09-20 at 12.52.20 PM

 

The Firehouse Subs brand has been widely recognized for its excellence in food quality and customer service and for being one of the hottest franchising opportunities in business. It was named the number one fast-casual restaurant chain in  Newsweek’s 2019 list of America’s Best Customer Service Brands and was recognized by Forbes as one of the Best Franchises to Buy in 2018. The restaurant chain works hard to provide the highest level of excellence at every location, a mission that becomes both more important and more difficult as its franchise network scales.

 

Challenges Faced

 

One of the greatest challenges facing fast-growing restaurant chains is how to ensure brand consistency and quality control across locations nationally (or globally).

Eight years ago, Firehouse Subs adopted auditing technology to assess operational practices across all of its locations, but the platform lacked several key components, including:

  • Self-service tools for creating and managing forms related to standard operating procedures and food safety and quality compliance. The turnaround time and expense with their existing solution provider made it challenging to make changes and move quickly when adjustments were necessary.
  • Ability to centrally make and quickly distribute form changes to the field.
  • Flag repeat violations to identify and better support restaurants that were struggling.
  • Create distinct workflows, reports, and notifications for each program.
  • Configurable scoring and Corrective Action Preventive Action (CAPAs) workflows for each program.
  • Ability for auditors to work online or offline and on the device platforms of their choosing (Android, iOS or PC).
  • Customized reporting capabilities and visualization of results.
  • Visibility into individual restaurants and common issues across sites for executives and senior management.

After trying to work around the rigid technology, Firehouse Subs sought a more flexible and user-friendly quality management solution that better aligned with its current needs — one that could drive site-wide operational excellence and scale with the demands of a business in rapid growth. 

 

The ActivityStudio™ Solution

 

In late 2018, Firehouse Subs’ Operations and Training teams selected and began migrating to CMX ActivityStudio™ to enforce brand consistency and compliance with greater ease and efficiency across its growing number of fast-casual restaurants. It launched its new system in early 2019 and can now track quality control and food safety practices across its nearly 1,200 restaurant locations.

To date, the restaurant’s internal team of nearly 150 internal auditors (called “Fire Marshals”) have conducted close to 10,000 audits using ActivityStudio™. 

“We chose to work with CMX because of their proven technology platform, innovative design and vision for ActivityStudio™. Since the technology went live, we’ve been impressed with how easy it is for our team to evaluate our results and make adjustments to our programs. 

ActivityStudio™ gives us the ability to make updates and implement them to our system immediately. That flexibility and agility is critical when it comes to food safety and quality, which are paramount to Firehouse Subs and our brand mission of excellence.”

Tim Foster, Senior Manager of Training for Firehouse Subs

With ActivityStudio™, Firehouse Subs has digitized its standard operating procedures and can now more easily measure and track franchisee compliance. The system also gives senior management greater visibility into the performance of individual restaurants and as well as issues or trends occurring across locations.

“Although we moved from one electronic system to another, ActivityStudio™ is a better platform and we are much happier with our ability to track site performance from headquarters and conduct audits and build action plans from tablets in the field. Our managers really appreciate how much easier the site is to use compared to our previous system.”

Rich Goodman, VP of Operations Services for Firehouse Subs

Firehouse Subs uses ActivityStudio™ in the following ways: 

  • Ensure Compliance of Brand Standards and Standard Operating Procedures - ActivityStudio™ is used by Fire Marshalls to conduct restaurant audits, which measure quality, customer service, food safety, and compliance against brand standards. Restaurant audits include in-depth “F.I.R.E. Reports” that take place six times a year, and ad hoc/drop-in “F.I.R.E.” drills for targeted areas of improvement.

 

  • Identify Non-compliance Trends and Perform Corrective Actions - ActivityStudio™ automatically flags repeat violations from previous audits to identify trends of non-compliance. Repeat issues factor more heavily into a restaurant’s audit score. This capability has had a direct impact on behaviors on-site and is prompting much faster responses to address root causes and take corrective actions. Auditors are also able to sit down with operators to create proactive Corrective Action and Preventative Action plans for specific sites experiencing reoccurring issues.

“The repeat detection capability is having an impact on our culture and behaviors. We are seeing much faster response times in identifying and addressing root causes for issues, to avoid impacting subsequent audits.

Tim Foster, Senior Manager of Training for Firehouse Subs

  • Brand Development - Used by Firehouse Subs’ real estate team, ActivityStudio™ supports the inspection process for location remodels during succession from one franchisee to another. The system maintains checklists of the equipment needed and remodel action items. Site managers can document progress from their tablets and upload pictures to share project updates and status.
  • Data Analytics and Visualization – Combining the data collected by ActivityStudio with Tableau reporting and visualization, the CMX1 Platform provides senior management with high-level insights into operations and risk at each restaurant. Executive leadership can now quickly and easily see the frequency of audits, results, and trends over time. This helping the team make data-driven decisions, and identify areas where resources, and procedures need adjusting.

 

Operational Excellence and Quality: Coming in Hot 

In the quick-service industry, profit margins average around 6 - 9 percent, so any additional costs at the headquarter or franchisee level are heavily scrutinized. But for Firehouse Subs, peace of mind equates to return on investment.  

“As we approach 1,200 locations, I couldn't even imagine trying to keep an eye on brand standards and food safety without a platform like ActivityStudio™ in place. And for our corporate staff, be it at the executive or vice president level, to have this level of visibility into our opportunities and our strengths and areas that need improvement has been invaluable.

Because Firehouse Subs is constantly adding new Fire Marshals to help its growing family of franchise operators, it is important to have a system that is easy to teach so new auditors can get up and running quickly. And because the system is available as an app for offline work, it offers the portability needed to make it easier for Firehouse Subs’ auditing and real estate teams to do their jobs from the field and provide management with real-time visibility into site-wide operations and quality.”

Rich Goodman, VP of Operations Services for Firehouse Subs

Future Plans

Firehouse Subs is building on its success with ActivityStudio™ with future plans for single sign-on support from its FireCloud intranet to provide users with centralized access to ActivityStudio™ as well as to sales, rankings, and SMG guest satisfaction data. In addition, the restaurant chain expects to replace its paper-based policy and log books with a digital version managed by ActivityStudio™. This will allow for collecting daily temperature logs and updating policies and procedures in real-time.

 

“CMX is proud to partner with Firehouse Subs to help fuel their ability to exceed the expectations of an increasingly discriminating customer base while protecting and growing their brand. Their growth has been impressive – they have risen quickly to the top of a competitive market. We are committed to further enabling their success with ActivityStudio™.”

Mitch Porche, CEO, CMX

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Operations, Food Safety, Quality, Inspections, Auditing

Restaurant Brands International raises the bar for quality excellence

Posted by CMX on Aug 6, 2019 8:49:00 AM

RBI_Composite

 

 

 

Supplier Performance and Enterprise Quality (SPEQ)

Restaurant Brands International Inc. (“RBI”) is one of the largest quick service restaurant companies in the world, comprised of three of the most prominent and iconic quick service restaurant brands including BURGER KING®, TIM HORTONS®, and POPEYES®

$30 billion+ in system-wide sales  |  25,000+ restaurants  |  100+ countries and U.S. territories

Fast growth | Complex operating environment

 

CMX began working with Burger King’s Global Quality team in 2014. The challenges they were facing are common for fast growing brands wanting to achieve and maintain Quality and Operational Excellence in today’s complex operating environment. Those challenges include:

  • Numerous legacy systems that were inflexible and siloed
  • Too many manual, time consuming processes
  • Lack of transparency and quality of data
  • Maintaining quality and consistency as the business scaled
  • The need for standardization yet flexibility across regions and countries

Burger King’s Supplier Performance Enterprise Quality (SPEQ) solution was launched in late 2014. As RBI has since expanded, the Tim Hortons and Popeyes brands have been added to the platform.

Today the CMX1 Platform is used to manages all of RBI’s supply chain and product quality, risk, and compliance management programs across all three brands. The solution is used in more than 100+ countries and U.S. territories and covers 25,000+ restaurants.

“CMX has been a tremendous partner to work with. Our operating environment is incredibly complex; we’re a global brand with locations around the world, our menu is diverse, and we source from thousands of suppliers. It’s a tough problem to tackle and CMX was the right choice for us. With their platform, Burger King, Tim Hortons, and Popeyes have continued to aggressively scale, while maintaining control and oversight over supplier and product quality.”

Diego Beamonte, Head of Quality Assurance for Restaurant Brands International

The solution


RBI’s Supplier Performance Enterprise Quality (SPEQ) solution leverages the CMX1 platform in the following ways:

 

Single source of truth

CMX1 provides a single source to manage and store all of RBI’s Suppliers, Distributors, 3rd Party Labs and Auditing partner’s information. This includes their corporate offices, facility/locations, contacts, data, and related documents. Change Management controls allow for partners to initiate information updates, and regional approvers at RBI to review and accept those changes. These controls ensure integrity and completeness of partner data.

 

Product Specifications and Ingredient Management

The Global Quality team uses CMX1 to manage all their finished product and raw material specifications, formulations and common ingredients for their extensive and varied menu worldwide across all three brands. Utilizing an authoring, review and approval workflow, the team is able to collaborate across regions, departments, and with suppliers to create data-driven specifications. Specifications are created utilizing intelligent forms that can include header information, product formulations, processing control points, packaging, storage and shelf life requirements. Revision and Variation capabilities allow RBI to manage and track specification changes over time and keep impacted suppliers informed of updates.

 

Supplier and Distributor Onboarding and Approval

CMX1 is utilized to coordinate the onboarding and approval process for adding new suppliers and facilities and approving those partners to produce specific menu item ingredients for export to a particular country. Business rules ensure that regional and country specific requirements for legal documents, supplier qualifications, nutrition and allergens, and product packaging and labeling are accounted for. Distributors are also onboarded in a similar manner.

Partners interact with the system to provide information and documentation during the evaluation and approval process. Product category and sub-category specific requirements dictate the collection of facility audits, graphics for labeling and packaging, nutritional values, certifications, allergen declarations, and the identification of tier 2 suppliers.

Workflow automation automatically assigns tasks to regional and departmental Subject Matter Experts (SMEs), who are responsible for reviewing and approving information and documents submitted during each step of the process.

 

Quality Assurance and Compliance

RBI also leverages the CMX1 platform to manage ongoing partner performance and product quality and compliance leveraging the following modules:

 

Facility Audits

Through the use of CMX1’s Application Programming Interface’s (API’s), RBI’s 3rd Party Auditing partners are able to report initial approval and annual Facility Audits through XML Data Feeds. The feeds are automatically processed each night and mapped to the appropriate facility to ensure ongoing compliance. The feeds include a .pdf copy of the original audit along with detailed audit results, questions, observations, findings for reporting purposes.

 

Product Tests and Commodity Evaluations

RBI’s 3rd Party Lab partners also have access to the platform. This enables them to access the product specifications which include the finished product standards, processing control points and test methods they are responsible for testing on a regular basis. Labs are able to upload results, giving RBI continuous insight and status on product quality and compliance.

 

Nutrition and Allergen Management

Additionally, CMX1 automates the calculation of nutritional values and declarations for allergens for ingredients produced by one or more approved facilities. These values are further aggregated when combined into menu items for each brand by country. The module utilizes business rules for country specific rounding rules and allergen statements where cross-contamination may be present based on differences in supplier facilities and cooking equipment used in restaurants. This information is calculated and kept up-to-date in real-time and published for marketing and communication purposes each month.

Incident Management

RBI also leverages CMX1’s comprehensive Incident Management module for addressing product-related incidents reported by restaurants. These can range from delivery issues, to quality, to incidents involving guests. The module provides collaboration and resolution tools for restaurant managers, Distributors, Suppliers, 3rd Party Labs, and RBI’s Quality Assurance Team to address and resolve incidents. The solution provides for coordinating credits and replacements, guest communications and automated record keeping for compliance and reporting purposes.

 

Insights, Business Intelligence, and Data Visualization

The CMX1 platform provides a number of standard business reports with advanced options for searching, sorting and filtering data. Additional capabilities include data visualization and the creation and embedding of dashboards and reports via integration with Tableau’s analytics and data visualization platform.

"A great example of how CMX1’s architecture and data model supports the mission of our customers is Restaurant Brands International. Beyond the day-to-day management of suppliers and products, RBI has invested in and gained tremendous value from our Tableau integration. We never imagined RBI’s business stakeholders would be building, embedding, and sharing reports to the extent that they have. In one recent example, RBI used both reported incident data from restaurants, and distributor delivery and pricing data to identify product/delivery issues with the most severe financial impact in order to determine what partners and areas needed the most QA focus. Without our advanced analytics, these sorts of insights would not be possible." 

Chris Rice, EVP Operations for CMX

Supplier, Distributor & Regional Scorecards

The CMX team also worked closely with RBI to implement tailored Scorecards utilizing a combination of the native reporting tools available in the CMX1 platform and also from Tableau’s analytics and data visualization platform. The scorecards are weighted based on region and supplier type and factor in facility volume and performance in the areas of Audits, Incidents, and Product Tests. The scorecards are automatically run each month providing direct feedback to vendors on their performance, and trending and comparative analysis for RBI by supplier type and region.



Results

The implementation of CMX1 has had a significant impact on RBI’s ability to manage and monitor supply chain quality, risk and compliance as their business continues to grow rapidly.
 

The primary benefits include:

  • The integration of all the different Supplier, Product and Quality Assurance processes and information into a single system has provided faster and easier access for all stakeholders to critical information and oversight of supply chain risk and compliance.
  • CMX1 provides advanced process control and task management in the areas of Supplier Onboarding, Specification Management, Nutritional calculations and allergen declarations, Incident Management, and the reporting of Facility Audits and Product Tests by 3rd Party partners.
  • The platform is adaptable to the growing complexities of today’s worldwide supply chain accounting for regional and country specific requirements.

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Products, Supply Chain, Incidents, Food Safety, Quality, Auditing

Bloomin' Brands manages global supply chain quality and compliance with CMX1

Posted by CMX on Jul 30, 2019 6:35:50 PM
BloominsBrands
Global Supply Chain Quality And Compliance

Bloomin’ Brands, Inc. (BBI), which includes Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill and Fleming’s Prime Steakhouse & Wine Bar - is one of the world’s largest casual dining companies. Bloomin’ Brands was named to Forbes’ list of the America’s Best Employers for Diversity in 2019.

4 Restaurant Chains  |  1,500+ restaurants  |  48 states, Puerto Rico, Guam and 20 countries

Fast growth | Complex operating environment

With 4 restaurant chains, 93,000 Team Members and close to 1,500 restaurants throughout 48 states, Puerto Rico, Guam and 20 countries, it's safe to say BBI has a complex operating environment. Ensuring the quality, safety, and consistency of the food they source and serve is no small task.

 

Outback_Kitchen

 


 

Challenges faced:

Before CMX began working with the QA Team at BBI, they identified a number of challenges to address:

  • No single view of their supply chain partners, contacts, and compliance-related documentation. 
  • Information was siloed and had gaps resulting in incomplete and inconsistent partner data.
  • Supplier Onboarding was largely a manual process and not standardized across the different chains.
  • The need for better record keeping.
  • Lack of work coordination, orchestration, and automation
  • How to scale their quality and compliance efforts as the business grew.


The solution

CMX began working with and launched BBI's Global Quality and Compliance (GQAC) solution in 2016 to manage supply chain transparency, compliance and quality.

“The Supply Chain Management solution from CMX provides BBI a common management platform for all our suppliers, products and quality and compliance programs across the globe. It gives us the tools we need to provide better oversight of our suppliers, as well as a new level of integration, automation and consistency that will allow us to scale our quality efforts as we continue to grow rapidly.”

Lindy Miller, Sr. Director Supply Chain Quality & Product Innovation, Bloomin’ Brands, Inc.

BBI leverages the CMX1 platform in the following ways:

Single source of truth

CMX1 provides a single source to manage and store all of BBI's supply chain master data including their Suppliers, Distributors, and Brokers. This includes their corporate offices, facilities, contacts, data, and related documents. Change Management controls allow for partners to initiate information updates, and QA Approvers review and accept those changes. These controls ensure the integrity and completeness of their master data.

 

Product Specifications

BBI uses CMX1 to author, review, and approve their product specifications across the 4 brands. The team is able to collaborate across regions, departments, and with suppliers to create data-driven specifications.


Specifications are created utilizing intelligent forms that can include header information, product formulations, processing control points, packaging, storage and shelf life requirements. Revision and Variation capabilities allow BBI to manage and track specification changes over time and keep impacted suppliers informed of updates.

 

Supplier Onboarding and Approval

CMX1 is utilized to coordinate the onboarding and approval process for adding new suppliers and facilities and approving those partners to produce specific menu item ingredients.


Partners interact with the system to provide information and documentation during the evaluation and approval process. The process includes the execution of legal agreements and the evaluation of supplier qualifications using a "desk audit". Product category and sub-category specific requirements dictate the collection of facility audits, graphics for labeling and packaging, nutritional values, certifications, and allergen declarations.

Workflow automation automatically assigns tasks to regional and departmental Subject Matter Experts (SMEs), who are responsible for reviewing and approving information and documents submitted during each step of the process.

 

Quality Assurance and Compliance

BBI also leverages the CMX1 platform to manage ongoing partner performance and product quality and compliance leveraging the following modules:

 

Document Management

BBI leverages CMX1's Document Management module to collect, manage, and maintain compliance related documentation. Automated notifications, tasks, and workflows ensure that documents that require signatures, acknowledgement, and/or renewal upon expiration, are kept up-to-date and organized for easy access. Automated record keeping provides an audit trail for each step of the process.  


Facility Auditing | Corrective Action Preventative Actions (CAPA)

Through the use of CMX1’s ActivityStudiotm , BBI's QA Team performs Supplier Facility Audits when visiting supplier facilities. The audit is comprised of sections for Food Safety, Pest Control, Personnel Hygiene, Education And Training (GMPs), Sanitation Programs, Foreign Material Control , Raw Material Control, Quality Process Control, Environmental Control Systems, Product Complaints & Recall Procedures, Facility Conditions, and Food Security.


At the completion of the audit, suppliers are provided the results in the form of a .pdf report. Out of Compliance Observations are automatically turned into Corrective and Preventative Action Plans (CAPAs) to ensure closed-loop issue resolution and continuous improvement by partners.

 
Product Tests

BBI receives and incorporates test results from their 3rd Party Lab partner who performs ongoing Physical Product Tests for proteins. Labs are able to upload test results, giving BBI continuous insight and status on product quality and compliance.

 
Nutritional and Allergen Management

Additionally, CMX1 automates the collection and calculation of nutritional values and declarations for allergens for ingredients produced by one or more approved facilities for BBI. This information is reviewed and approved by staff nutritionists to identify risks. As product specifications, formulations, and suppliers change, these values are continually being maintained by the system.

 


 


Results

The implementation of CMX1 has had a significant impact on BBI's ability to manage and monitor supply chain quality, risk and compliance as their business continues to grow rapidly.

The primary benefits include:
  • A single system to manage all of BBI’s suppliers, facilities, contacts, and documents.
  • Change Management controls for partner updates ensure integrity and completeness of partner data.
  • An automated and streamlined approval process for Supplier Onboarding.
  • The ability for BBI to manage their Product Specifications across all concepts across the globe.
  • Ability to conduct Facility Audits on mobile devices.
  • Automated Corrective and Preventative Action Plans for suppliers.
  • Task Management and work orchestration for all critical processes.
  • Automated audit trails for compliance, history and record keeping.

“It’s been an honor to work with BBI and we’re excited to be playing an instrumental role in their brand objectives. The team at BBI has strong commitment and clear vision for achieving transparency, quality and safety throughout their global supply chain. They have been a great partner, and the collaboration between our organizations has resulted in some important enhancements to our product offering. We look forward to continuing the partnership in the coming phases.”

Mitch Porche, President and CEO, CMX

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Products, Supply Chain, Food Safety, Quality, Auditing

Sonic Drive-In takes the crisis out of crisis management

Posted by CMX on Jul 22, 2019 12:23:11 AM

 

Inspire Brands

 

Supply Chain Quality and Crisis Management

 

SONIC, America’s Drive-In is the nation’s largest drive-in restaurant chain serving approximately 3 million customers every day. Ninety-five percent of SONIC’s more than 3,600 drive-ins are owned by local business men and women. For 65 years, SONIC has delighted guests with signature menu items, 1.3 million drink combinations and friendly service by iconic Carhops.

SONIC is part of the Inspire Brands family of restaurants.

 

About Sonic

3,600+ Drive-Ins  |  500+ Products  |  100+ Suppliers  |  30+ Distributors

Doing more with less | Quality, Control, and Consistency

 

Prior to working with CMX, Sonic had come to a crossroads. Like so many other fast-growing brands, they had identified gaps and operational inefficiencies in their supply chain. Their QA team was stretched thin.

  1. Should we add more headcount or invest in improving our systems?
  2. What can we afford?
  3. Can we afford not to?



 

The team faced several challenges:

Diverse menu with many partners = Complexity

About Sonic2

Sonic has the most diverse menu in QSR made up of more than 500 products sourced from more than 100 suppliers, through 30+ Distributors.

Inflexible and siloed systems

Sonic had separate systems with pockets of information in each but no single consolidated view of their partners, products, and quality data, making it challenging to get work done.

Too many manual processes

The QA Team was working to maintain this information in too many systems and tackling tasks manually. This resulted in inconsistent information, delays in closing product related incidents, delays in credit/replacement processing for Drive-Ins, and labor intensive efforts to execute product withdrawals.

 


 

Evaluating their options:

Sonic quickly reached the conclusion that adding more people was not the most effective way to address their challenges.

Prior to selecting the CMX1 platform, Sonic evaluated several “point solutions” in the market. Many lacked important functionality and offered little more than the ability to share documents.

What Sonic really needed was a data-driven solution that fit their budget and could be configured to meet their needs now and in the future. They needed a solution that automated key business processes and freed up their team to focus on what really matters.

"Working with CMX was an easy choice. CMX1 was the only solution that addressed our business problems and the flexibility of the platform allows us to address issues that we never imagined we could solve. It is easy-to-use and allows us to analyze our results and manage our supply chain more efficiently." 

David Abney, Vice President of Quality Assurance, Sonic Drive-In



The Solution

Sonic’s “Supply Chain Quality Management Portal” leverages the CMX1 platform in the following ways:


Supply Chain Relationship Management & Transparency

CMX1 provides a single source to view and manage all of Sonic’s Supplier, Distributor, Bakery, and Drive-Ins and relationship information. This includes all of the “hierarchy” relationships for Franchisees and “above restaurant” field management. CMX1 provides Sonic the ability to view, manage, and monitor their Product to Supplier, Supplier to Distributor, and Distributor to Drive-In relationships:



Product Specifications 

Sonic uses CMX1’s attachment-based Product Specifications configuration as an alternative to the fully data-driven option. This option still provides all the visibility and control of the more robust option but keeps things simpler with shorter forms and workflows. Specifications include header information, product categorization, attachments and photos.

 

Crisis Management

Sonic also leverages the CMX1 platform to manage and resolve product related issues reported by their Drive-Ins and Distributors, and to automate and streamline the process for executing product holds, withdrawals and recalls.

 
Incident Management

Sonic uses CMX1 to automate the resolution and monitor trends for product-related complaints, quality, and delivery issues for their Drive-ins and supply chain partners.

  • Automation: The module provides a simple, yet intelligent form for reporting issues that leverages all of the relationship data stored in the platform to automatically route cases. Drive-Ins simply input a Product ID, the issue, and desired resolution, and the system does the rest. Cases are automatically routed to the correct Distributor, Bakery, or Supplier depending on the issue type for resolution.
  • The system has streamlined and automated the reporting, resolution, and credit/replacement process from days to hours.
  • Monitoring: CMX1 automatically monitors trends and alerts the QA Team of possible systemic issues with particular products, distributors, or suppliers. Used along with CMX1’s Recall Management, the team can seamlessly transition to an investigation, and further response management if needed.
 
Recall Management

Sonic was a strategic partner of CMX's initial development of CMX1's Recall Management module. 

Sonic leverages the module to conduct investigations and manage hold/release, withdrawal, and voluntary/mandatory recalls from initiation to resolution. It also gives the team the needed tools to execute “mock” events throughout the year.

"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. With CMX, our supplies, distributor, product, and location records are always accurate, up-to-date and accessible giving us the foundation and a single platform to manage quality and risk. After implementing CMX1's Incidents & Recalls, we've experienced measurable improvements in our speed to respond and resolve product related issues." 

David Abney, Vice President of Quality Assurance, Sonic Drive-In



Results

The implementation of CMX1 has had a significant impact on Sonic’s ability to manage and monitor supply chain quality, risk and compliance as their business continues to grow rapidly.

The primary benefits include:
  • Total Supply Chain Transparency: CMX1 provides the consolidation and integration of all their partner information, data and relationships across Suppliers, Distributors, Bakeries, Drive-Ins, Franchisees, and field hierarchy to give the QA Team a single system to view and proactively manage Sonic’s supply chain quality, risk and compliance focused programs.
  • The “Crisis in “Crisis Management” has been significantly reduced: CMX1 provides Sonic the automation, monitoring, case management, and communication tools to resolve product related issues, withdrawals and recalls more effectively and efficiently.
  • Operational Efficiency: CMX1 has dramatically improved Sonic’s supply chain quality by creating new operational efficiencies through process automation, integration with multiple data sources, improved record keeping, and insightful reporting. With CMX1, Sonic and its Franchisees are saving time, money and effort.

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Supply Chain, Recalls, Incidents, Food Safety, Quality

RaceTrac takes control of their supply chain and food safety with CMX1

Posted by CMX on Jul 22, 2019 12:09:07 AM

Supply Chain Quality Management

 

Headquartered in Atlanta, Georgia, family-owned RaceTrac has been serving guests since 1934 and now operates over 500 convenience store locations in Georgia, Florida, Louisiana and Texas. While operating under its mission of making people’s lives simpler and more enjoyable, many RaceTrac stores feature Swirl World frozen desserts, an expanded coffee bar, seating areas and free Wi-Fi. The company has been named a top workplace across the four states in which it operates, and has been recognized on Forbes list of largest private companies every year since 1998. In 2014, Convenience Store Decisions named RaceTrac as its “Chain of the Year.” In 2018, RaceTrac announced its expansion into Tennessee. For more information, visit RaceTrac on FacebookTwitterInstagram, LinkedIn, or at www.racetrac.com.

Regional Brand | 500+ Convenience Stores  |  Food Safety and Quality

Supplier Compliance | Food Safety & Quality

CMX began working with RaceTrac's Quality Assurance team in 2018. RaceTrac was looking to gain new efficiencies through automating supplier onboarding and improving their ability to manage and monitor ongoing supplier compliance. The team also needed tools to ensure the consistent quality and safety of the ready to eat, and private label food sold in their more than 500+ stores across the southeast.

Additional challenges include:

  • With a small QA Team, the need to reduce manual work, add automation and monitoring was needed rather than adding additional headcount
  • Too many manual, time consuming processes was keeping the team from working on what mattered most
  • Faced with some recent product withdrawals, the team needed more transparency regarding the sources of ingredients in the food sold in their stores.
  • The need for standardization of processes and workflows.

 


 

The solution

RaceTrac's solution went live in December of 2018 and leverages the CMX1 platform in the following ways:

 

Supplier Relationship Management (SRM)

CMX1 provides a single source to manage and store all of RaceTrac's Supplier and Distributor information including their corporate offices, facilities, contacts, data, and related compliance documentation. This gives the team a "single source of truth" and consolidated view of their supply chain.

 

Product Specification | Ingredient Management & Sourcing 

RaceTrac leverages CMX1’s attachment-based Product Specifications option. This configuration still provides all the visibility and control of the more robust fully data-driven option, but keeps things simpler with shorter forms and workflows. Specifications include header information, product categorization, attachments and photos. Revision and Variation capabilities allow RaceTrac to manage and track specification changes over time and keep impacted parties informed of updates.

The configuration also uses CMX1's Ingredient Management and Sourcing functionality. The feature allows the RaceTrac team to identify and track the source of ingredients in the food sold in their stores. When working on a product specification, the team selects ingredients from an Ingredient Database and identifies which ingredients require sourcing information from direct suppliers. Direct suppliers are then required during the onboarding and approval process to provide identification and compliance information regarding their sources. The outcome of this process is the ability to search CMX1 quickly to identify which foods contain certain ingredients and their sources, in the case of a Product Recall.

 

Supplier Onboarding and Approval

CMX1 is utilized by RaceTrac to coordinate the onboarding and approval process for adding new suppliers and facilities and approving those partners to produce specific food items. Distributors are also onboarded in a similar manner.

Partners interact with the system to provide information and documentation during the evaluation and approval process. Product category and sub-category specific requirements dictate the collection of facility audits, graphics for labeling and packaging, nutritional values, certifications, allergen declarations, and the identification of tier 2 suppliers.

Workflow automation automatically assigns tasks to QA Approvers, who are responsible for reviewing and approving information and documents submitted during each step of the process.

 

Facility Auditing | Corrective Action Preventative Actions (CAPA)

Through the use of CMX1’s ActivityStudiotm , RaceTrac's QA Team performs Food Safety audits when visiting supplier facilities. The audit is comprised of sections for Food Safety Hazard Analysis and Critical Control Points (HACCP), Food Defense Security, Quality Systems, Good Manufacturing Practices, Facility and Equipment Sanitation, Pest Control, Distribution & Transportation practices, Exterior Grounds & Building Maintenance, and Personnel Practices for Food Safety.

At the completion of the audit, suppliers are provided the results in the form of a .pdf report. Out of Compliance Observations are automatically turned into Corrective and Preventative Action Plans (CAPAs) to ensure closed-loop issue resolution and continuous improvement by partners.

“We’re proud of the food we offer at our stores, and it’s important to us to partner with a trusted company like CMX to manage compliance through their extensive dashboards and supply chain tracking and monitoring capabilities.” 

Ozzie Brooks, Sr. Manager of Food Safety and Regulatory Compliance at RaceTrac.

Expected Benefits:

The team at RaceTrac expect the following benefits:

  • Increased Food Quality and Safety – RaceTrac is using CMX1 to define and manage Product Specifications for non-consumables and ready-to-eat, and private label food sold in their stores. This ensures consistency and completeness in identifying and tracking ingredients, formulations, and finished product standards for suppliers.

  • Automated Partner Onboarding and Maintenance – RaceTrac is using CMX1 to automate Supplier and Distributor onboarding and approvals, and for maintaining records, contacts, and required documentation. This provides needed reduction in manual tasks, and important automation and monitoring to ensure ongoing supplier compliance.

  • Streamlined Production Approval and Ingredient Tracking – RaceTrac uses CMX1 to align and approve Suppliers to supply specific food items to be sold in their stores. This enables the team to review facility audits, product packaging, and sources of ingredients more efficiently for improved product compliance and supply chain visibility, and transparency.

  • Improved Partner Compliance and Performance – RaceTrac uses CMX1's ActivityStudiotm to conduct data rich Audits at Supplier and Distributor Facilities. Automated Corrective and Preventative Action Plans (CAPAs) ensure closed-loop issue resolution and continuous improvement.

Topics: Products, Supply Chain, Food Safety, Quality, Auditing

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