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Buffalo Wild Wings sports bars hit a homerun with CMX1’s ActivityStudio®

Posted by CMX on Oct 9, 2020 1:35:41 AM

1250 outlets | 10 countries | 30 day rollout record

 

Buffalo Wild Wings, the largest sports bar brand in the United States and also operating in 9 other countries, scored a winner in its new partnership with CMX.

 

Buffalo Wild Wings (BWW), part of the Inspire Brands restaurant group, reviewed several vendor options but quickly narrowed down to just one solution that was able to address their needs ‘out-of-the-box’. Honing in on the self-service and mobile aspects of the platform, BWW selected CMX’s ActivityStudio® as the ideal solution to digitally manage company operating procedures and protocols, and execute audits, self-assessments, and checklists designed to ensure food safety, guest and employee health and safety, quality control, and compliance across all 1,250 locations. 

BWW Modern Building_Image Approved

 

ActivityStudio® a #gamechanger

Using ActivityStudio’s drag-and-drop form builder and program design tools, the team at Buffalo Wild Wings quickly developed and rolled out nearly 30 different activities, including six for international countries, within weeks after going live. 

Drew Roberts ActivityStudio’s intuitive interface makes it very easy for our team to develop and execute programs to ensure all sports bars are compliant and operating with consistency,” said Drew Roberts, Director, Brand Ops Performance for Buffalo Wild Wings. “We consider ActivityStudio to be a game changer. We are better able to manage and maintain high quality standards and consistency across all of our sports bars.”

The activities are a combination of self-assessments performed by restaurant managers, and audits performed by “above restaurant” field operations for:

 

  • Brand Standards
  • Guest Experience
  • Food Safety and Temperature Checks
  • Back of House
  • Kitchen Equipment
  • Staff Development
  • Dining Room
  • Cleanliness

 

In-depth audits are conducted four times per year for each restaurant. ActivityStudio can detect if the restaurant missed a question from the last audit and any non-conformance issues lead to corrective actions to be completed by restaurant managers with review and follow up by the auditor.

Activities are being conducted both online and offline leveraging ActivityStudio’s mobile web and native apps including IOS, Android, and Windows.

Overall, Roberts said the impact on Operational Excellence has been impressive and was immediate for Buffalo Wild Wings.

 

COVID-19 ready

While Buffalo Wild Wings didn’t have a crystal ball to foresee a COVID-19 crisis, already having CMX1 and ActivityStudio® in place might have been the next best thing as it gave them the tools to respond proactively.

“We had to quickly evolve the business model overnight. We had to go from a large percentage of sales being dine in, to focusing more on delivery, carry out and curbside delivery. We used ActivityStudio® to very quickly design various evaluations to measure what we were doing well, and what we needed to improve on. ActivityStudio® was an integral part of getting us to where we are today, and finally getting our dining rooms reopened to be able to watch some sports and drink some beer while we’re doing it.”

Drew Roberts, Director, Brand Ops Performance for Buffalo Wild Wings

 

Endless opportunities

Buffalo Wild Wings are continually expanding the usage of ActivityStudio® across their business, and with intuitive, self-service tools a key feature, they’re able to plan, implement and refine new programs without the need for costly, time consuming software customizations.

On a recent webinar with several of CMX’s clients, Roberts said: “I don't know what we don't use ActivityStudio® for anymore. We use it for food safety, we use it for mystery shops, checks for execution… we're using it across every channel. We're learning that we can use CMX’s platform to quickly assess and share results with the field - it's endless really.”

 

A win for everyone

Mitch Porche, CMX’s CEO, said the ability to go live in less than one month demonstrates the power of ActivityStudio.

“We’re thrilled to work alongside our new client, Buffalo Wild Wings, to empower them to continually assess and improve operations and maintain the highest quality standards. Buffalo Wild Wings is now able to easily create, schedule, execute and manage repeatable activities to optimize the way they protect their customers and their brand reputation.”  

 


 

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Operational Excellence, Auditing

TWO MEN AND A TRUCK® on the move with CMX1

Posted by Jim Hardeman on Sep 8, 2020 12:37:00 PM

After an exhaustive search and evaluation, the Safety & Risk Team selected CMX ActivityStudio® 

 

TWO MEN AND A TRUCK® is the largest franchised moving company in America and recently celebrated 8 million moves as a brand. Currently, there are more than 380 locations and 3,000 trucks operating in 45 US states with franchises also in Canada, Ireland, and the UK. 

 

Founded in 1985, the privately owned company has ranked in the top 500 franchises in the US for 24 consecutive years and No. 1 in the moving/junk removal category for 3 years in a row, rated by Entrepreneur Magazine.

 

Two Men and a Truck image

 

Focus on Safety a Key Priority

With core values that include giving back to the community and the ‘Grandma Rule’ – to treat everyone the way you would want your Grandma to be treated, it’s not surprising that a key priority is to focus on safety.

 

After an exhaustive search and evaluation, reviewing more than 20 different options, the Safety & Risk Team selected to partner with CMX, implementing ActivityStudio® as part of the CMX1 Platform to provide consulting and training services for franchisees in the areas of Occupational Safety and Health Administration (OSHA) compliance and policies, Department of Transportation (DOT) compliance, general training and safety, and risk reduction.

 

“CMX1's ActivityStudio® supports franchisee data modeling,” said Safety & Risk Team Lead Kevin McCullough. “This is helping our organization overcome some of the operational and technical challenges that arise with a completely franchisee-based model.

 

“I’m using ActivityStudio® to create policy manuals and am able to link questions there to content in the Safety Submission self-assessment. Having all our programs, content, and results in a single platform allows for the visibility needed to help our franchisees focus on continuous improvement."

 

Dashboard-driven key performance indicators for franchisees

Risk improvement self-assessments are performed by franchisees throughout the year and reviewed by McCullough’s team. Other components of the Safety Submission program include the creation and distribution of monthly safety and personnel-related content, and assignments to franchisees. With the program fully migrated to ActivityStudio®, there are now dashboard-driven key performance indicators for franchisees each month and engagement in trend analysis using CMX1’s integrated Tableau reporting.  

 

ActivityStudio® enables organizations of all sizes to digitize their operating procedures and protocols for a systematic approach to achieving and maintaining Quality and Operational Excellence. Its drag-and-drop form builder and program design tools can be used to create and manage company policies, audits, self-assessments, inspections, checklists, and survey programs. 

"TWO MEN AND A TRUCK® has an inspirational history and an exciting future," said Mitch Porche, CEO, CMX. "We are pleased to partner with an organization that started as a small, independent family business and has shown consistent, healthy growth over the last three decades. We look forward to seeing how CMX ActivityStudio® can help them accelerate growth while advancing a culture of compliance and safety." 

 

Kevin-McCullough cropped-1

 

The results

McCullogh (pictured above) says it didn't take long to see the benefits of their investment in CMX1. “ActivityStudio® is already proving to be a huge stride forward for us in terms of ease of use and efficiency. The user experience, user interface and capabilities are far superior to everything else out there,” he said.

 

CMX is a leading provider of Enterprise Quality Management Solutions (EQMS) for Supply Chain Management and Operational Execution. 

For more information about this client story, or to read more CMX Client Stories, please visit www.cmx1.com or call 1-858-866-8888. You can also learn more about CMX and our team, here.

 

Topics: Operations, Inspections, Auditing, Health & Safety

Checkers & Rally’s Enjoy ‘Jaw Dropping’ Automation with CMX1

Posted by Jim Hardeman on Sep 8, 2020 12:33:10 PM

Burgers, Fries, and Shakes.

And much, much more.  

 

Checkers & Rally’s drive-in restaurants are known across the country for burgers, fries and milkshakes. There’s more on the menu of course, and much, much more behind the scenes.

Based in Tampa, Fla., the group has expanded quickly with 80 new restaurants and 34 new franchises in the last two years alone, bringing the total of drive-ins to nearly 900 today.

 

Checkers Drive Thru

 

Rapid Growth Launches Search for Better Systems

Rapid growth inevitably brings the need for better systems and late in 2019, Danielle Williams, Operations Services Manager, identified the need for a more comprehensive solution for managing restaurant audits, self-assessments, and checklists. The software Checkers & Rally’s was using at the time was overly complex, time consuming to administer, and difficult to use.

“The software just needs to work. Our field managers need to focus on what’s important – quality, our employees, food safety, and the guest experience. They shouldn’t struggle with software that takes them away from doing their jobs,” said Williams. “I knew there had to be something better out there.”

 

The Solution

The Checkers & Rally’s team checked out no less than 15 different software options before selecting CMX and ActivityStudio®.

ActivityStudio enables organizations of all sizes to digitize their protocols and operational procedures for a systematic approach to achieving and maintaining Quality and Operational Excellence. Its drag-and-drop form builder and program design tools can be used to create and manage company policies, audits, self-assessments, inspections, checklists, and survey programs.

CMX CEO Mitch Porche said ActivityStudio is an ideal fit for Checkers & Rally’s.

“We know how strongly the Checkers & Rally’s family believes in the idea of partnership, and how highly they value the safety and service of their employees and guests,” said Porche.

Checkers and Rallys Employee and Guest-1

 

One Platform Across Key Areas

The CMX1 Platform went live in Q2 2020 and is used chain-wide by Checkers & Rally’s restaurant operations team as well as its business consultants, district managers, restaurant general managers and team members across nearly 900 locations in 28 states nationwide.

Checkers & Rally’s initially launched the following programs on ActivityStudio with more in the works:

 

  • Daily HACCP-based line checks in the restaurants, utilizing integrated Bluetooth thermometers, for ensuring food safety and executing temperature monitoring of equipment and food. The process previously performed as pen and paper checklists.
  • Food safety and brand standards self-assessments for restaurants to perform each period (13 times per year) to prepare for health inspections and audits performed by third parties.
  • Construction punch list and walk-through checklist for project teams to ensure new location build-outs and remodels are ready to open.
  • Candidate interviews for assessing potential franchisees
  • Franchise business consultant visit to ensure operational excellence.
  • Management trainee shift certification assessment.
  • Damage inventory form for inspecting restaurants impacted by natural disasters, fire, and accidents.

 

The Result

“My jaw dropped when I saw how integrated ActivityStudio already was – so many things are automatically taken care of through simple configurations and automation,” said Williams.

“What used to take hours can be accomplished in minutes. And with one platform, we have one system and no silos. ActivityStudio’s user experience and user interface is cleaner and has a better flow, and it’s incredibly easy to use. Our decision simply came down to ActivityStudio and CMX as a partner, being a better fit for our business.”

 

Protecting Guests and Employees

Checkers & Rally’s multi-level response to the challenges of COVID-19 saw the group awarded the Most Innovative Operations Team in the Franchise Innovation Awards run by Franchise.com.

As Danielle Williams put it: “Compliance, food safety and guest and employee safety are not optional, they’re a part of doing business. What we are experiencing with the coronavirus just amplifies this.

“The ROI of investing in digital tools like ActivityStudio is in the efficiency and automated documentation and record-keeping, allowing the field and regional general managers to get back to the business of serving and protecting our guests and employees.”

Checkers & Rally’s has earned many of the industry's most prestigious awards including: "#1 Most Craveable Fries" by Restaurant Business; Best Franchise Deal and "Best Drive-Thru in America" by QSR Magazine; Top Food and Beverage Franchise by Franchise Business Review; the "Hot! Again" award from Nation's Restaurant News and has consistently been ranked on Entrepreneur's Franchise 500.

 

 

CMX is a leading provider of Enterprise Quality Management Solutions (EQMS) for Supply Chain Management and Operational Execution. 

For more information about this client story, or to read more CMX Client Stories, please visit www.cmx1.com or call 1-858-866-8888. You can also learn more about CMX and our team, here.

 

Topics: Operations, Inspections, Auditing, Health & Safety

Sizzling Platter adapts to COVID-19 challenges with ActivityStudio®

Posted by CMX on Aug 31, 2020 7:07:00 AM

Sizzling Platter is one of the fastest growing restaurant management groups in the world.  

From a lone restaurant in 1963, the group has grown to more than 500 Sizzler, Red Robin, Little Caesars, Dunkin Donuts, and Wingstop restaurants in 15 US states and Mexico. Their mission is to build lifetime guests across the portfolio utilizing lean enterprise techniques and technology to achieve Operational Excellence. And it's a mission that's serving them and their customers well; more than 250 million guests have been served – and counting.


With a passion always to build scale within their target markets, management processes were tested as COVID-19 pandemic restrictions started to go into effect.

 

Sizzling Platter Brands (Resized) -2

 

Health and Safety a Top Priority

Identifying that the largely manual and pen and paper-based systems were preventing the business from easily analyzing operational information and making real-time data-driven decisions, the group began looking for solutions with several specific needs to address:

 

  • Ensuring staff and customer safety against the backdrop of COVID-19 challenges
  • Auditing in-store operations and compliance with brand standards
  • Conducting more efficient store visits
  • Assessing restaurants for acquisition

 

“At this very critical time in the restaurant industry, ensuring health and safety across our 500 locations is our top priority,” said Isaac Morton, Vice President, Information Technology, Sizzling Platter.

Overall, the goal for digitally transforming these programs was to provide the business with the ability to analyze the information and make data-driven decisions more easily.

 

The Solution

According to Isaac Morton, Vice President, Information Technology for Sizzling Platter, “CMX was the straightforward choice. Of all the options we looked at, they were best on price and best on service. They understand our business and ActivityStudio® is ideally suited to our strategy. We are a fast-moving organization. The program was launched within two weeks and we are already seeing great value. We are now evaluating the possibility of other programs like digital HACCP-based Line Checks and monthly PCI compliance assessments that could be launched on the CMX1 Platform.

 

ActivityStudio® gives organizations of all sizes the capability to digitally transform their protocols and operating procedures to create a systematic approach to achieving Operational Excellence, safety, and compliance. Featuring a drag-and-drop visual form builder and program design tools, it allows businesses across a wide range of industries to easily create and manage company policies, audits, self-assessments, inspections, and checklists.


Sizzling Platter is also leveraging ActivityStudio® to perform employee pre-shift wellness checks and to ensure health and sanitation routines are being executed. The programs are based on Centers for Disease Control (CDC) guidelines for restaurants reopening and maintaining healthy business operations, while reducing the risk of COVID-19 spread for both employees and customers.

 

Ensure ongoing food quality and safety across all stores

 

The Results

Within weeks of selecting and launching ActivityStudio®, the Sizzling Platter team began using it to roll out and support new programs, both at the restaurant level and above, including:

 

  • Employee Pre-Shift Wellness Checks - Prior to starting their shift, every employee undergoes a health check for temperature and to screen for COVID-19 symptoms or exposure.
  • Health and Sanitation Shift Log – After each shift, managers conduct an audit to review and document that all required safety, health, and sanitation procedures have been completed. This includes performing employee wellness checks, the use of Personal Protective Equipment (PPE), hygiene such as handwashing, and social distancing practices, along with cleaning and sanitizing high-touch areas, restrooms, equipment, dining rooms, and back of house (BOH) areas.
  • Store Visit Assessment – Used by district managers to help locations prepare for health department inspections and brand standards audits.
  • Due Diligence Restaurant Evaluation – An in-depth site inspection used by the operations team when evaluating restaurants for acquisition.
  • Operational Efficiencies Scorecard – An assessment and evaluation of in-store operations and compliance with brand standards, for use when a new location is acquired.

“ActivityStudio® gives us a user-friendly, yet powerful platform to digitally transform our operations, quality, and safety efforts," said Isaac Morton, Vice President, Information Technology, Sizzling Platter.

ActivityStudio® has also been put to work to reduce time-intensive tasks surrounding the company’s site evaluation process, which includes more than 204 questions along with the collection of photos and attachments. Through features such as Team Auditing, which allows multiple users to simultaneously complete various sections of the assessment, the Sizzling Platter team has seen a time savings of 50% to date.

 

CMX1 a Great Match for Sizzling Platter's Technology Focus

CMX is a leading provider of Enterprise Quality Management Solutions (EQMS) for Supply Chain Management and Operational Execution. 

Commenting on the new partnership with Sizzling Platter, CMX CEO Mitch Porche said: “The last couple months have certainly been challenging for the restaurant industry. As we see more and more states transition through the phased approach to reopening, ensuring and maintaining employee and customer trust and safety will be essential for recovery.

“It’s a huge point of pride for CMX to have been chosen to help Sizzling Platter during this critical time. Their longevity and focus on applying technology to achieve operational excellence is a great match for our organization and the CMX1 Platform. We look forward to working alongside them to help further empower their success and ensure quality and safety.”

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Operations, Inspections, Auditing, Health & Safety

Firehouse Subs® Turns Up the Heat on Food Safety and Quality With ActivityStudio®

Posted by CMX on Nov 6, 2019 3:27:00 AM

How Firehouse Subs® Leverages ActivityStudio® to ensure

food safety, quality, customer service, and brand standards

 

Firehouse Subs® is a fast-casual restaurant chain with a passion for hearty and flavorful food, heartfelt service, and public safety. Each restaurant features firehouse-themed decor that celebrates local first responders while serving hot specialty sandwiches like Hook & Ladder and Firehouse Hero that are steamed and piled high with quality meats and cheeses. 

 

Started in 1994 by brothers and retired firefighters Chris and Robin Sorensen, Firehouse Subs has grown to nearly 1,200 sites across the U.S., Canada, and Puerto Rico and generates more than $794 million in annual sales. After delivering food to relief workers and victims of Hurricane Katrina in 2005, the Sorensen brothers were inspired to launch a non-profit counterpart (Firehouse Subs Public Safety Foundation®), which has given more than $48 million in lifesaving equipment and resources to first responder organizations.

 

Screen Shot 2019-09-20 at 12.52.20 PM

 

The Firehouse Subs brand has been widely recognized for its excellence in food quality and customer service and for being one of the hottest franchising opportunities in business. It was named the number one fast-casual restaurant chain in  Newsweek’s 2019 list of America’s Best Customer Service Brands and was recognized by Forbes as one of the Best Franchises to Buy in 2018. The restaurant chain works hard to provide the highest level of excellence at every location, a mission that becomes both more important and more difficult as its franchise network scales.

 

Challenges Faced

 

One of the greatest challenges facing fast-growing restaurant chains is how to ensure brand consistency and quality control across locations nationally (or globally).

Eight years ago, Firehouse Subs adopted auditing technology to assess operational practices across all of its locations, but the platform lacked several key components, including:

  • Self-service tools for creating and managing forms related to standard operating procedures and food safety and quality compliance. The turnaround time and expense with their existing solution provider made it challenging to make changes and move quickly when adjustments were necessary.
  • Ability to centrally make and quickly distribute form changes to the field.
  • Flag repeat violations to identify and better support restaurants that were struggling.
  • Create distinct workflows, reports, and notifications for each program.
  • Configurable scoring and Corrective Action Preventive Action (CAPAs) workflows for each program.
  • Ability for auditors to work online or offline and on the device platforms of their choosing (Android, iOS or PC).
  • Customized reporting capabilities and visualization of results.
  • Visibility into individual restaurants and common issues across sites for executives and senior management.

After trying to work around the rigid technology, Firehouse Subs sought a more flexible and user-friendly quality management solution that better aligned with its current needs — one that could drive site-wide operational excellence and scale with the demands of a business in rapid growth. 

 

The ActivityStudio® Solution

 

In late 2018, Firehouse Subs’ Operations and Training teams selected and began migrating to CMX ActivityStudio® to enforce brand consistency and compliance with greater ease and efficiency across its growing number of fast-casual restaurants. It launched its new system in early 2019 and can now track quality control and food safety practices across its nearly 1,200 restaurant locations.

To date, the restaurant’s internal team of nearly 150 internal auditors (called “Fire Marshals”) have conducted close to 10,000 audits using ActivityStudio®

“We chose to work with CMX because of their proven technology platform, innovative design and vision for ActivityStudio®. Since the technology went live, we’ve been impressed with how easy it is for our team to evaluate our results and make adjustments to our programs. 

ActivityStudio® gives us the ability to make updates and implement them to our system immediately. That flexibility and agility is critical when it comes to food safety and quality, which are paramount to Firehouse Subs and our brand mission of excellence.”

Tim Foster, Senior Manager of Training for Firehouse Subs

With ActivityStudio®, Firehouse Subs has digitized its standard operating procedures and can now more easily measure and track franchisee compliance. The system also gives senior management greater visibility into the performance of individual restaurants and as well as issues or trends occurring across locations.

“Although we moved from one electronic system to another, ActivityStudio® is a better platform and we are much happier with our ability to track site performance from headquarters and conduct audits and build action plans from tablets in the field. Our managers really appreciate how much easier the site is to use compared to our previous system.”

Rich Goodman, VP of Operations Services for Firehouse Subs

Firehouse Subs uses ActivityStudio® in the following ways: 

  • Ensure Compliance of Brand Standards and Standard Operating Procedures - ActivityStudio® is used by Fire Marshalls to conduct restaurant audits, which measure quality, customer service, food safety, and compliance against brand standards. Restaurant audits include in-depth “F.I.R.E. Reports” that take place six times a year, and ad hoc/drop-in “F.I.R.E.” drills for targeted areas of improvement.

 

  • Identify Non-compliance Trends and Perform Corrective Actions - ActivityStudio® automatically flags repeat violations from previous audits to identify trends of non-compliance. Repeat issues factor more heavily into a restaurant’s audit score. This capability has had a direct impact on behaviors on-site and is prompting much faster responses to address root causes and take corrective actions. Auditors are also able to sit down with operators to create proactive Corrective Action and Preventative Action plans for specific sites experiencing reoccurring issues.

“The repeat detection capability is having an impact on our culture and behaviors. We are seeing much faster response times in identifying and addressing root causes for issues, to avoid impacting subsequent audits.

Tim Foster, Senior Manager of Training for Firehouse Subs

  • Brand Development - Used by Firehouse Subs’ real estate team, ActivityStudio® supports the inspection process for location remodels during succession from one franchisee to another. The system maintains checklists of the equipment needed and remodel action items. Site managers can document progress from their tablets and upload pictures to share project updates and status.
  • Data Analytics and Visualization – Combining the data collected by ActivityStudio® with Tableau reporting and visualization, the CMX1 Platform provides senior management with high-level insights into operations and risk at each restaurant. Executive leadership can now quickly and easily see the frequency of audits, results, and trends over time. This helping the team make data-driven decisions, and identify areas where resources, and procedures need adjusting.

 

Operational Excellence and Quality: Coming in Hot 

In the quick-service industry, profit margins average around 6 - 9 percent, so any additional costs at the headquarter or franchisee level are heavily scrutinized. But for Firehouse Subs, peace of mind equates to return on investment.  

“As we approach 1,200 locations, I couldn't even imagine trying to keep an eye on brand standards and food safety without a platform like ActivityStudio® in place. And for our corporate staff, be it at the executive or vice president level, to have this level of visibility into our opportunities and our strengths and areas that need improvement has been invaluable.

Because Firehouse Subs is constantly adding new Fire Marshals to help its growing family of franchise operators, it is important to have a system that is easy to teach so new auditors can get up and running quickly. And because the system is available as an app for offline work, it offers the portability needed to make it easier for Firehouse Subs’ auditing and real estate teams to do their jobs from the field and provide management with real-time visibility into site-wide operations and quality.”

Rich Goodman, VP of Operations Services for Firehouse Subs

Future Plans

Firehouse Subs is building on its success with ActivityStudio® with future plans for single sign-on support from its FireCloud intranet to provide users with centralized access to ActivityStudio® as well as to sales, rankings, and SMG guest satisfaction data. In addition, the restaurant chain expects to replace its paper-based policy and log books with a digital version managed by ActivityStudio®. This will allow for collecting daily temperature logs and updating policies and procedures in real-time.

 

“CMX is proud to partner with Firehouse Subs to help fuel their ability to exceed the expectations of an increasingly discriminating customer base while protecting and growing their brand. Their growth has been impressive – they have risen quickly to the top of a competitive market. We are committed to further enabling their success with ActivityStudio®.”

Mitch Porche, CEO, CMX

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Operations, Inspections, Auditing

Restaurant Brands International raises the bar for quality excellence

Posted by CMX on Aug 6, 2019 8:49:00 AM

RBI_Composite

 

 

 

Supplier Performance and Enterprise Quality (SPEQ)

Restaurant Brands International Inc. (“RBI”) is one of the largest quick service restaurant companies in the world, comprised of three of the most prominent and iconic quick service restaurant brands including BURGER KING®, TIM HORTONS®, and POPEYES®

$30 billion+ in system-wide sales  |  25,000+ restaurants  |  100+ countries and U.S. territories

Fast growth | Complex operating environment

 

CMX began working with Burger King’s Global Quality team in 2014. The challenges they were facing are common for fast growing brands wanting to achieve and maintain Quality and Operational Excellence in today’s complex operating environment. Those challenges include:

  • Numerous legacy systems that were inflexible and siloed
  • Too many manual, time consuming processes
  • Lack of transparency and quality of data
  • Maintaining quality and consistency as the business scaled
  • The need for standardization yet flexibility across regions and countries

Burger King’s Supplier Performance Enterprise Quality (SPEQ) solution was launched in late 2014. As RBI has since expanded, the Tim Hortons and Popeyes brands have been added to the platform.

Today the CMX1 Platform is used to manages all of RBI’s supply chain and product quality, risk, and compliance management programs across all three brands. The solution is used in more than 100+ countries and U.S. territories and covers 25,000+ restaurants.

“CMX has been a tremendous partner to work with. Our operating environment is incredibly complex; we’re a global brand with locations around the world, our menu is diverse, and we source from thousands of suppliers. It’s a tough problem to tackle and CMX was the right choice for us. With their platform, Burger King, Tim Hortons, and Popeyes have continued to aggressively scale, while maintaining control and oversight over supplier and product quality.”

Diego Beamonte, Head of Quality Assurance for Restaurant Brands International

The solution


RBI’s Supplier Performance Enterprise Quality (SPEQ) solution leverages the CMX1 platform in the following ways:

 

Single source of truth

CMX1 provides a single source to manage and store all of RBI’s Suppliers, Distributors, 3rd Party Labs and Auditing partner’s information. This includes their corporate offices, facility/locations, contacts, data, and related documents. Change Management controls allow for partners to initiate information updates, and regional approvers at RBI to review and accept those changes. These controls ensure integrity and completeness of partner data.

 

Product Specifications and Ingredient Management

The Global Quality team uses CMX1 to manage all their finished product and raw material specifications, formulations and common ingredients for their extensive and varied menu worldwide across all three brands. Utilizing an authoring, review and approval workflow, the team is able to collaborate across regions, departments, and with suppliers to create data-driven specifications. Specifications are created utilizing intelligent forms that can include header information, product formulations, processing control points, packaging, storage and shelf life requirements. Revision and Variation capabilities allow RBI to manage and track specification changes over time and keep impacted suppliers informed of updates.

 

Supplier and Distributor Onboarding and Approval

CMX1 is utilized to coordinate the onboarding and approval process for adding new suppliers and facilities and approving those partners to produce specific menu item ingredients for export to a particular country. Business rules ensure that regional and country specific requirements for legal documents, supplier qualifications, nutrition and allergens, and product packaging and labeling are accounted for. Distributors are also onboarded in a similar manner.

Partners interact with the system to provide information and documentation during the evaluation and approval process. Product category and sub-category specific requirements dictate the collection of facility audits, graphics for labeling and packaging, nutritional values, certifications, allergen declarations, and the identification of tier 2 suppliers.

Workflow automation automatically assigns tasks to regional and departmental Subject Matter Experts (SMEs), who are responsible for reviewing and approving information and documents submitted during each step of the process.

 

Quality Assurance and Compliance

RBI also leverages the CMX1 platform to manage ongoing partner performance and product quality and compliance leveraging the following modules:

 

Facility Audits

Through the use of CMX1’s Application Programming Interface’s (API’s), RBI’s 3rd Party Auditing partners are able to report initial approval and annual Facility Audits through XML Data Feeds. The feeds are automatically processed each night and mapped to the appropriate facility to ensure ongoing compliance. The feeds include a .pdf copy of the original audit along with detailed audit results, questions, observations, findings for reporting purposes.

 

Product Tests and Commodity Evaluations

RBI’s 3rd Party Lab partners also have access to the platform. This enables them to access the product specifications which include the finished product standards, processing control points and test methods they are responsible for testing on a regular basis. Labs are able to upload results, giving RBI continuous insight and status on product quality and compliance.

 

Nutrition and Allergen Management

Additionally, CMX1 automates the calculation of nutritional values and declarations for allergens for ingredients produced by one or more approved facilities. These values are further aggregated when combined into menu items for each brand by country. The module utilizes business rules for country specific rounding rules and allergen statements where cross-contamination may be present based on differences in supplier facilities and cooking equipment used in restaurants. This information is calculated and kept up-to-date in real-time and published for marketing and communication purposes each month.

Incident Management

RBI also leverages CMX1’s comprehensive Incident Management module for addressing product-related incidents reported by restaurants. These can range from delivery issues, to quality, to incidents involving guests. The module provides collaboration and resolution tools for restaurant managers, Distributors, Suppliers, 3rd Party Labs, and RBI’s Quality Assurance Team to address and resolve incidents. The solution provides for coordinating credits and replacements, guest communications and automated record keeping for compliance and reporting purposes.

 

Insights, Business Intelligence, and Data Visualization

The CMX1 platform provides a number of standard business reports with advanced options for searching, sorting and filtering data. Additional capabilities include data visualization and the creation and embedding of dashboards and reports via integration with Tableau’s analytics and data visualization platform.

"A great example of how CMX1’s architecture and data model supports the mission of our customers is Restaurant Brands International. Beyond the day-to-day management of suppliers and products, RBI has invested in and gained tremendous value from our Tableau integration. We never imagined RBI’s business stakeholders would be building, embedding, and sharing reports to the extent that they have. In one recent example, RBI used both reported incident data from restaurants, and distributor delivery and pricing data to identify product/delivery issues with the most severe financial impact in order to determine what partners and areas needed the most QA focus. Without our advanced analytics, these sorts of insights would not be possible." 

Chris Rice, EVP Operations for CMX

Supplier, Distributor & Regional Scorecards

The CMX team also worked closely with RBI to implement tailored Scorecards utilizing a combination of the native reporting tools available in the CMX1 platform and also from Tableau’s analytics and data visualization platform. The scorecards are weighted based on region and supplier type and factor in facility volume and performance in the areas of Audits, Incidents, and Product Tests. The scorecards are automatically run each month providing direct feedback to vendors on their performance, and trending and comparative analysis for RBI by supplier type and region.



Results

The implementation of CMX1 has had a significant impact on RBI’s ability to manage and monitor supply chain quality, risk and compliance as their business continues to grow rapidly.
 

The primary benefits include:

  • The integration of all the different Supplier, Product and Quality Assurance processes and information into a single system has provided faster and easier access for all stakeholders to critical information and oversight of supply chain risk and compliance.
  • CMX1 provides advanced process control and task management in the areas of Supplier Onboarding, Specification Management, Nutritional calculations and allergen declarations, Incident Management, and the reporting of Facility Audits and Product Tests by 3rd Party partners.
  • The platform is adaptable to the growing complexities of today’s worldwide supply chain accounting for regional and country specific requirements.

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Supply Chain, Auditing

Bloomin' Brands manages global supply chain quality and compliance with CMX1

Posted by CMX on Jul 30, 2019 6:35:50 PM
BloominsBrands
Global Supply Chain Quality And Compliance

Bloomin’ Brands, Inc. (BBI), which includes Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill and Fleming’s Prime Steakhouse & Wine Bar - is one of the world’s largest casual dining companies. Bloomin’ Brands was named to Forbes’ list of the America’s Best Employers for Diversity in 2019.

4 Restaurant Chains  |  1,500+ restaurants  |  48 states, Puerto Rico, Guam and 20 countries

Fast growth | Complex operating environment

With 4 restaurant chains, 93,000 Team Members and close to 1,500 restaurants throughout 48 states, Puerto Rico, Guam and 20 countries, it's safe to say BBI has a complex operating environment. Ensuring the quality, safety, and consistency of the food they source and serve is no small task.

 

Outback_Kitchen

 


 

Challenges faced:

Before CMX began working with the QA Team at BBI, they identified a number of challenges to address:

  • No single view of their supply chain partners, contacts, and compliance-related documentation. 
  • Information was siloed and had gaps resulting in incomplete and inconsistent partner data.
  • Supplier Onboarding was largely a manual process and not standardized across the different chains.
  • The need for better record keeping.
  • Lack of work coordination, orchestration, and automation
  • How to scale their quality and compliance efforts as the business grew.


The solution

CMX began working with and launched BBI's Global Quality and Compliance (GQAC) solution in 2016 to manage supply chain transparency, compliance and quality.

“The Supply Chain Management solution from CMX provides BBI a common management platform for all our suppliers, products and quality and compliance programs across the globe. It gives us the tools we need to provide better oversight of our suppliers, as well as a new level of integration, automation and consistency that will allow us to scale our quality efforts as we continue to grow rapidly.”

Lindy Miller, Sr. Director Supply Chain Quality & Product Innovation, Bloomin’ Brands, Inc.

BBI leverages the CMX1 platform in the following ways:

Single source of truth

CMX1 provides a single source to manage and store all of BBI's supply chain master data including their Suppliers, Distributors, and Brokers. This includes their corporate offices, facilities, contacts, data, and related documents. Change Management controls allow for partners to initiate information updates, and QA Approvers review and accept those changes. These controls ensure the integrity and completeness of their master data.

 

Product Specifications

BBI uses CMX1 to author, review, and approve their product specifications across the 4 brands. The team is able to collaborate across regions, departments, and with suppliers to create data-driven specifications.


Specifications are created utilizing intelligent forms that can include header information, product formulations, processing control points, packaging, storage and shelf life requirements. Revision and Variation capabilities allow BBI to manage and track specification changes over time and keep impacted suppliers informed of updates.

 

Supplier Onboarding and Approval

CMX1 is utilized to coordinate the onboarding and approval process for adding new suppliers and facilities and approving those partners to produce specific menu item ingredients.


Partners interact with the system to provide information and documentation during the evaluation and approval process. The process includes the execution of legal agreements and the evaluation of supplier qualifications using a "desk audit". Product category and sub-category specific requirements dictate the collection of facility audits, graphics for labeling and packaging, nutritional values, certifications, and allergen declarations.

Workflow automation automatically assigns tasks to regional and departmental Subject Matter Experts (SMEs), who are responsible for reviewing and approving information and documents submitted during each step of the process.

 

Quality Assurance and Compliance

BBI also leverages the CMX1 platform to manage ongoing partner performance and product quality and compliance leveraging the following modules:

 

Document Management

BBI leverages CMX1's Document Management module to collect, manage, and maintain compliance related documentation. Automated notifications, tasks, and workflows ensure that documents that require signatures, acknowledgement, and/or renewal upon expiration, are kept up-to-date and organized for easy access. Automated record keeping provides an audit trail for each step of the process.  


Facility Auditing | Corrective Action Preventative Actions (CAPA)

Through the use of CMX1’s ActivityStudiotm , BBI's QA Team performs Supplier Facility Audits when visiting supplier facilities. The audit is comprised of sections for Food Safety, Pest Control, Personnel Hygiene, Education And Training (GMPs), Sanitation Programs, Foreign Material Control , Raw Material Control, Quality Process Control, Environmental Control Systems, Product Complaints & Recall Procedures, Facility Conditions, and Food Security.


At the completion of the audit, suppliers are provided the results in the form of a .pdf report. Out of Compliance Observations are automatically turned into Corrective and Preventative Action Plans (CAPAs) to ensure closed-loop issue resolution and continuous improvement by partners.

 
Product Tests

BBI receives and incorporates test results from their 3rd Party Lab partner who performs ongoing Physical Product Tests for proteins. Labs are able to upload test results, giving BBI continuous insight and status on product quality and compliance.

 
Nutritional and Allergen Management

Additionally, CMX1 automates the collection and calculation of nutritional values and declarations for allergens for ingredients produced by one or more approved facilities for BBI. This information is reviewed and approved by staff nutritionists to identify risks. As product specifications, formulations, and suppliers change, these values are continually being maintained by the system.

 


 


Results

The implementation of CMX1 has had a significant impact on BBI's ability to manage and monitor supply chain quality, risk and compliance as their business continues to grow rapidly.

The primary benefits include:
  • A single system to manage all of BBI’s suppliers, facilities, contacts, and documents.
  • Change Management controls for partner updates ensure integrity and completeness of partner data.
  • An automated and streamlined approval process for Supplier Onboarding.
  • The ability for BBI to manage their Product Specifications across all concepts across the globe.
  • Ability to conduct Facility Audits on mobile devices.
  • Automated Corrective and Preventative Action Plans for suppliers.
  • Task Management and work orchestration for all critical processes.
  • Automated audit trails for compliance, history and record keeping.

“It’s been an honor to work with BBI and we’re excited to be playing an instrumental role in their brand objectives. The team at BBI has strong commitment and clear vision for achieving transparency, quality and safety throughout their global supply chain. They have been a great partner, and the collaboration between our organizations has resulted in some important enhancements to our product offering. We look forward to continuing the partnership in the coming phases.”

Mitch Porche, President and CEO, CMX

For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.

Topics: Supply Chain, Auditing

RaceTrac takes control of their supply chain and food safety with CMX1

Posted by CMX on Jul 22, 2019 12:09:07 AM

Supply Chain Quality Management

 

Headquartered in Atlanta, Georgia, family-owned RaceTrac has been serving guests since 1934 and now operates over 500 convenience store locations in Georgia, Florida, Louisiana and Texas. While operating under its mission of making people’s lives simpler and more enjoyable, many RaceTrac stores feature Swirl World frozen desserts, an expanded coffee bar, seating areas and free Wi-Fi. The company has been named a top workplace across the four states in which it operates, and has been recognized on Forbes list of largest private companies every year since 1998. In 2014, Convenience Store Decisions named RaceTrac as its “Chain of the Year.” In 2018, RaceTrac announced its expansion into Tennessee. For more information, visit RaceTrac on FacebookTwitterInstagram, LinkedIn, or at www.racetrac.com.

Regional Brand | 500+ Convenience Stores  |  Food Safety and Quality

Supplier Compliance | Food Safety & Quality

CMX began working with RaceTrac's Quality Assurance team in 2018. RaceTrac was looking to gain new efficiencies through automating supplier onboarding and improving their ability to manage and monitor ongoing supplier compliance. The team also needed tools to ensure the consistent quality and safety of the ready to eat, and private label food sold in their more than 500+ stores across the southeast.

Additional challenges include:

  • With a small QA Team, the need to reduce manual work, add automation and monitoring was needed rather than adding additional headcount
  • Too many manual, time consuming processes was keeping the team from working on what mattered most
  • Faced with some recent product withdrawals, the team needed more transparency regarding the sources of ingredients in the food sold in their stores.
  • The need for standardization of processes and workflows.

 


 

The solution

RaceTrac's solution went live in December of 2018 and leverages the CMX1 platform in the following ways:

 

Supplier Relationship Management (SRM)

CMX1 provides a single source to manage and store all of RaceTrac's Supplier and Distributor information including their corporate offices, facilities, contacts, data, and related compliance documentation. This gives the team a "single source of truth" and consolidated view of their supply chain.

 

Product Specification | Ingredient Management & Sourcing 

RaceTrac leverages CMX1’s attachment-based Product Specifications option. This configuration still provides all the visibility and control of the more robust fully data-driven option, but keeps things simpler with shorter forms and workflows. Specifications include header information, product categorization, attachments and photos. Revision and Variation capabilities allow RaceTrac to manage and track specification changes over time and keep impacted parties informed of updates.

The configuration also uses CMX1's Ingredient Management and Sourcing functionality. The feature allows the RaceTrac team to identify and track the source of ingredients in the food sold in their stores. When working on a product specification, the team selects ingredients from an Ingredient Database and identifies which ingredients require sourcing information from direct suppliers. Direct suppliers are then required during the onboarding and approval process to provide identification and compliance information regarding their sources. The outcome of this process is the ability to search CMX1 quickly to identify which foods contain certain ingredients and their sources, in the case of a Product Recall.

 

Supplier Onboarding and Approval

CMX1 is utilized by RaceTrac to coordinate the onboarding and approval process for adding new suppliers and facilities and approving those partners to produce specific food items. Distributors are also onboarded in a similar manner.

Partners interact with the system to provide information and documentation during the evaluation and approval process. Product category and sub-category specific requirements dictate the collection of facility audits, graphics for labeling and packaging, nutritional values, certifications, allergen declarations, and the identification of tier 2 suppliers.

Workflow automation automatically assigns tasks to QA Approvers, who are responsible for reviewing and approving information and documents submitted during each step of the process.

 

Facility Auditing | Corrective Action Preventative Actions (CAPA)

Through the use of CMX1’s ActivityStudiotm , RaceTrac's QA Team performs Food Safety audits when visiting supplier facilities. The audit is comprised of sections for Food Safety Hazard Analysis and Critical Control Points (HACCP), Food Defense Security, Quality Systems, Good Manufacturing Practices, Facility and Equipment Sanitation, Pest Control, Distribution & Transportation practices, Exterior Grounds & Building Maintenance, and Personnel Practices for Food Safety.

At the completion of the audit, suppliers are provided the results in the form of a .pdf report. Out of Compliance Observations are automatically turned into Corrective and Preventative Action Plans (CAPAs) to ensure closed-loop issue resolution and continuous improvement by partners.

“We’re proud of the food we offer at our stores, and it’s important to us to partner with a trusted company like CMX to manage compliance through their extensive dashboards and supply chain tracking and monitoring capabilities.” 

Ozzie Brooks, Sr. Manager of Food Safety and Regulatory Compliance at RaceTrac.

Expected Benefits:

The team at RaceTrac expect the following benefits:

  • Increased Food Quality and Safety – RaceTrac is using CMX1 to define and manage Product Specifications for non-consumables and ready-to-eat, and private label food sold in their stores. This ensures consistency and completeness in identifying and tracking ingredients, formulations, and finished product standards for suppliers.

  • Automated Partner Onboarding and Maintenance – RaceTrac is using CMX1 to automate Supplier and Distributor onboarding and approvals, and for maintaining records, contacts, and required documentation. This provides needed reduction in manual tasks, and important automation and monitoring to ensure ongoing supplier compliance.

  • Streamlined Production Approval and Ingredient Tracking – RaceTrac uses CMX1 to align and approve Suppliers to supply specific food items to be sold in their stores. This enables the team to review facility audits, product packaging, and sources of ingredients more efficiently for improved product compliance and supply chain visibility, and transparency.

  • Improved Partner Compliance and Performance – RaceTrac uses CMX1's ActivityStudiotm to conduct data rich Audits at Supplier and Distributor Facilities. Automated Corrective and Preventative Action Plans (CAPAs) ensure closed-loop issue resolution and continuous improvement.

Topics: Supply Chain, Auditing

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