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Restaurant Brands International Inc. (“RBI”) is one of the largest quick service restaurant companies in the world, comprised of three of the most prominent and iconic quick service restaurant brands including BURGER KING®, TIM HORTONS®, and POPEYES®
$30 billion+ in system-wide sales | 25,000+ restaurants | 100+ countries and U.S. territories
CMX began working with Burger King’s Global Quality team in 2014. The challenges they were facing are common for fast growing brands wanting to achieve and maintain Quality and Operational Excellence in today’s complex operating environment. Those challenges include:
- Numerous legacy systems that were inflexible and siloed
- Too many manual, time consuming processes
- Lack of transparency and quality of data
- Maintaining quality and consistency as the business scaled
- The need for standardization yet flexibility across regions and countries
Burger King’s Supplier Performance Enterprise Quality (SPEQ) solution was launched in late 2014. As RBI has since expanded, the Tim Hortons and Popeyes brands have been added to the platform.
Today the CMX1 Platform is used to manages all of RBI’s supply chain and product quality, risk, and compliance management programs across all three brands. The solution is used in more than 100+ countries and U.S. territories and covers 25,000+ restaurants.
“CMX has been a tremendous partner to work with. Our operating environment is incredibly complex; we’re a global brand with locations around the world, our menu is diverse, and we source from thousands of suppliers. It’s a tough problem to tackle and CMX was the right choice for us. With their platform, Burger King, Tim Hortons, and Popeyes have continued to aggressively scale, while maintaining control and oversight over supplier and product quality.”
Diego Beamonte, Head of Quality Assurance for Restaurant Brands International
CMX1 provides a single source to manage and store all of RBI’s Suppliers, Distributors, 3rd Party Labs and Auditing partner’s information. This includes their corporate offices, facility/locations, contacts, data, and related documents. Change Management controls allow for partners to initiate information updates, and regional approvers at RBI to review and accept those changes. These controls ensure integrity and completeness of partner data.
CMX1 is utilized to coordinate the onboarding and approval process for adding new suppliers and facilities and approving those partners to produce specific menu item ingredients for export to a particular country. Business rules ensure that regional and country specific requirements for legal documents, supplier qualifications, nutrition and allergens, and product packaging and labeling are accounted for. Distributors are also onboarded in a similar manner.
Partners interact with the system to provide information and documentation during the evaluation and approval process. Product category and sub-category specific requirements dictate the collection of facility audits, graphics for labeling and packaging, nutritional values, certifications, allergen declarations, and the identification of tier 2 suppliers.
Workflow automation automatically assigns tasks to regional and departmental Subject Matter Experts (SMEs), who are responsible for reviewing and approving information and documents submitted during each step of the process.
"A great example of how CMX1’s architecture and data model supports the mission of our customers is Restaurant Brands International. Beyond the day-to-day management of suppliers and products, RBI has invested in and gained tremendous value from our Tableau integration. We never imagined RBI’s business stakeholders would be building, embedding, and sharing reports to the extent that they have. In one recent example, RBI used both reported incident data from restaurants, and distributor delivery and pricing data to identify product/delivery issues with the most severe financial impact in order to determine what partners and areas needed the most QA focus. Without our advanced analytics, these sorts of insights would not be possible."
Chris Rice, EVP Operations for CMX
- The integration of all the different Supplier, Product and Quality Assurance processes and information into a single system has provided faster and easier access for all stakeholders to critical information and oversight of supply chain risk and compliance.
- CMX1 provides advanced process control and task management in the areas of Supplier Onboarding, Specification Management, Nutritional calculations and allergen declarations, Incident Management, and the reporting of Facility Audits and Product Tests by 3rd Party partners.
- The platform is adaptable to the growing complexities of today’s worldwide supply chain accounting for regional and country specific requirements.
For more information and other Client Stories, please visit www.cmx1.com or call 1-858-866-8888.
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