CMX1 is built on a fundamental belief that Quality and Operational Excellence should be attainable to all brands, regardless of size.
No matter your role, you know the key to winning and maintaining customer trust is consistency in execution. It's definitely a challenge, but we believe everyone can be a hero of quality and product safety.
CMX exists to help organizations of all sizes achieve and maintain Quality and Operational Excellence. We have the tools, people, know-how, and experience to get your business to where it needs to be.
When you choose CMX and CMX1, you're gaining a partner completely invested in your success, and a proven Quality Management solution used by some of the world's greatest brands.
Headquartered in Atlanta, Georgia, family-owned RaceTrac has been serving guests since 1934 and now operates over 500 convenience store locations in Georgia, Florida, Louisiana and Texas. While operating under its mission of making people’s lives simpler and more enjoyable, many RaceTrac stores feature Swirl World frozen desserts, an expanded coffee bar, seating areas and free Wi-Fi. The company has been named a top workplace across the four states in which it operates, and has been recognized on Forbes list of largest private companies every year since 1998. In 2014, Convenience Store Decisions named RaceTrac as its “Chain of the Year.” In 2018, RaceTrac announced its expansion into Tennessee. For more information, visit RaceTrac on Facebook, Twitter, Instagram, LinkedIn, or at www.racetrac.com.
Regional Brand | 500+ Convenience Stores | Food Safety and Quality
CMX began working with RaceTrac's Quality Assurance team in 2018. RaceTrac was looking to gain new efficiencies through automating supplier onboarding and improving their ability to manage and monitor ongoing supplier compliance. The team also needed tools to ensure the consistent quality and safety of the ready to eat, and private label food sold in their more than 500+ stores across the southeast.
Additional challenges include:
RaceTrac's solution went live in December of 2018 and leverages the CMX1 platform in the following ways:
CMX1 provides a single source to manage and store all of RaceTrac's Supplier and Distributor information including their corporate offices, facilities, contacts, data, and related compliance documentation. This gives the team a "single source of truth" and consolidated view of their supply chain.
RaceTrac leverages CMX1’s attachment-based Product Specifications option. This configuration still provides all the visibility and control of the more robust fully data-driven option, but keeps things simpler with shorter forms and workflows. Specifications include header information, product categorization, attachments and photos. Revision and Variation capabilities allow RaceTrac to manage and track specification changes over time and keep impacted parties informed of updates.
The configuration also uses CMX1's Ingredient Management and Sourcing functionality. The feature allows the RaceTrac team to identify and track the source of ingredients in the food sold in their stores. When working on a product specification, the team selects ingredients from an Ingredient Database and identifies which ingredients require sourcing information from direct suppliers. Direct suppliers are then required during the onboarding and approval process to provide identification and compliance information regarding their sources. The outcome of this process is the ability to search CMX1 quickly to identify which foods contain certain ingredients and their sources, in the case of a Product Recall.
CMX1 is utilized by RaceTrac to coordinate the onboarding and approval process for adding new suppliers and facilities and approving those partners to produce specific food items. Distributors are also onboarded in a similar manner.
Partners interact with the system to provide information and documentation during the evaluation and approval process. Product category and sub-category specific requirements dictate the collection of facility audits, graphics for labeling and packaging, nutritional values, certifications, allergen declarations, and the identification of tier 2 suppliers.
Workflow automation automatically assigns tasks to QA Approvers, who are responsible for reviewing and approving information and documents submitted during each step of the process.
Through the use of CMX1’s ActivityStudiotm , RaceTrac's QA Team performs Food Safety audits when visiting supplier facilities. The audit is comprised of sections for Food Safety Hazard Analysis and Critical Control Points (HACCP), Food Defense Security, Quality Systems, Good Manufacturing Practices, Facility and Equipment Sanitation, Pest Control, Distribution & Transportation practices, Exterior Grounds & Building Maintenance, and Personnel Practices for Food Safety.
At the completion of the audit, suppliers are provided the results in the form of a .pdf report. Out of Compliance Observations are automatically turned into Corrective and Preventative Action Plans (CAPAs) to ensure closed-loop issue resolution and continuous improvement by partners.
“We’re proud of the food we offer at our stores, and it’s important to us to partner with a trusted company like CMX to manage compliance through their extensive dashboards and supply chain tracking and monitoring capabilities.”
Ozzie Brooks, Sr. Manager of Food Safety and Regulatory Compliance at RaceTrac.
The team at RaceTrac expect the following benefits:
Increased Food Quality and Safety – RaceTrac is using CMX1 to define and manage Product Specifications for non-consumables and ready-to-eat, and private label food sold in their stores. This ensures consistency and completeness in identifying and tracking ingredients, formulations, and finished product standards for suppliers.
Automated Partner Onboarding and Maintenance – RaceTrac is using CMX1 to automate Supplier and Distributor onboarding and approvals, and for maintaining records, contacts, and required documentation. This provides needed reduction in manual tasks, and important automation and monitoring to ensure ongoing supplier compliance.
Streamlined Production Approval and Ingredient Tracking – RaceTrac uses CMX1 to align and approve Suppliers to supply specific food items to be sold in their stores. This enables the team to review facility audits, product packaging, and sources of ingredients more efficiently for improved product compliance and supply chain visibility, and transparency.
Improved Partner Compliance and Performance – RaceTrac uses CMX1's ActivityStudiotm to conduct data rich Audits at Supplier and Distributor Facilities. Automated Corrective and Preventative Action Plans (CAPAs) ensure closed-loop issue resolution and continuous improvement.
We’re here to answer your questions, big and small. And we’d love to show you how CMX1 can help solve your quality, risk and compliance challenges.
Want to learn more about our solutions? Let us know what you're looking for and one of our solution experts will get back to you within 24hrs during weekday hours.
We love showing off what CMX1 can do! Click here to give us some quick info, and we'll be back to you soon to arrange a day/time that works for you.
If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our dedicated support team members will get back into the CMX1 platform before you can say 'I wish I had installed password management software'!
If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our helpful support team members will contact you ASAP and make sure you are all set.
We're always open to exploring strategic partnerships that can ultimately benefit our customers. Click here to get in touch with our head of partnerships.
That’s nice! Fill in your details on our general contact form, and one of our team will get back to you as soon as possible.
Want to learn more about our solutions? Let us know what you're looking for and one of our solution experts will get back to you within 24hrs during weekday hours.
Message received
Your message took a scenic tour around the planet and has landed safely in our V.I.P inbox.
(That means we're on the case and will be back to you within 1 business day, but please call us on +1 (858) 997-2140 if it's urgent)
We love showing off what CMX1 can do! Click here to give us some quick info, and we'll be back to you soon to arrange a day/time that works for you.
Message received
Your message took a scenic tour around the planet and has landed safely in our V.I.P inbox.
(That means we're on the case and will be back to you within 1 business day, but please call us on +1 (858) 997-2140 if it's urgent)
If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our dedicated support team members will get back into the CMX1 platform before you can say 'I wish I had installed password management software'!
Message received
Your message took a scenic tour around the planet and has landed safely in our V.I.P inbox.
(That means we're on the case and will be back to you within 1 business day, but please call us on +1 (858) 997-2140 if it's urgent)
If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our helpful support team members will contact you ASAP and make sure you are all set.
Message received
Your message took a scenic tour around the planet and has landed safely in our V.I.P inbox.
(That means we're on the case and will be back to you within 1 business day, but please call us on +1 (858) 997-2140 if it's urgent)
We're always open to exploring strategic partnerships that can ultimately benefit our customers. Click here to get in touch with our head of partnerships.
Message received
Your message took a scenic tour around the planet and has landed safely in our V.I.P inbox.
(That means we're on the case and will be back to you within 1 business day, but please call us on +1 (858) 997-2140 if it's urgent)
That’s nice! Fill in your details on our general contact form, and one of our team will get back to you as soon as possible.
Message received
Your message took a scenic tour around the planet and has landed safely in our V.I.P inbox.
(That means we're on the case and will be back to you within 1 business day, but please call us on +1 (858) 997-2140 if it's urgent)
© 2020 CMX Enterprise Quality Management Software. All Rights Reserved.