CMX1 is built on a fundamental belief that Quality and Operational Excellence should be attainable to all brands, regardless of size.
No matter your role, you know the key to winning and maintaining customer trust is consistency in execution. It's definitely a challenge, but we believe everyone can be a hero of quality and product safety.
CMX exists to help organizations of all sizes achieve and maintain Quality and Operational Excellence. We have the tools, people, know-how, and experience to get your business to where it needs to be.
When you choose CMX and CMX1, you're gaining a partner completely invested in your success, and a proven Quality Management solution used by some of the world's greatest brands.
The Defense Commissary Agency (DeCA) headquartered in Fort Lee, Virginia, operates a chain of commissaries that spans across the globe, with 238 stores and distribution centers worldwide.
DeCA exclusively serves military personnel, veterans, and select federal employees. The crucial service they provide enables personnel and their families to have convenient access to groceries and household goods in the areas where they’re stationed.
The agency is also committed to further supporting military families by making products more affordable. Shoppers save thousands of dollars each year in comparison to getting similar products at commercial retailers.
A 5% surcharge on products goes toward modernizing existing commissaries and building new ones, holding true to DeCA’s mission of providing a safe, secure, and quality shopping environment.
Prior to leveraging CMX1, DeCA used a manual process for product withdrawal and recalls, which included a combination of email and phone notifications and a spreadsheet for tracking responses and reporting. With nearly 750 food and product recalls per year, the team sought to add additional automation to the process for managing responses and providing analytics and reporting.
CMX1 Recall Management software allows food & beverage, hospitality, and retailers like DeCA to automate and streamline the product recall process – from initiation to resolution - with powerful features for:
With CMX1, brands can execute a variety of event types and progressions including investigations, hold/release communications, and product withdrawal and recalls from initiation to recovery and resolution. This also includes the testing of recall procedures, supply chain partners, and retail location's readiness using mock recall functionality.
CMX1 Recall Management can communicate product identification and disposition instructions to 1000s of supply chain partners and locations simultaneously via email, voice, and text. Electronic data forms are used to quickly identify parties with and without stock, and capture quantities. Reminders and escalations ensure a prompt response.
CMX1 automatically measures progress and reports status all in real-time. Whether it’s monitoring email, phone, and text messages delivered and opened, tracking acknowledgment receipts, or measuring response forms and amounts/percentage of product recovered—stakeholders are always kept in the loop and know the definitive status of events and actions taken.
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Richard C. Stith, Jr, Chief, Public Health Division for the Defense Commissary Agency had this to say, “Ensuring the health and safety of our patrons is paramount and CMX1 met our criteria for having a very intuitive and easy-to-use solution, both for our team and store personnel, including the automation needed to monitor and report progress to our leadership team in real-time.”
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CMX CEO Mitch Porche concludes with “We’re very proud to partner with DeCA, an organization that supports our military families and veterans here and abroad, to modernize and automate the recall management process. By automating the entire recall life cycle, DeCA mitigates risk and puts the customer first. We look forward to a long working relationship with DeCA as they leverage CMX1 Product Recall Management software globally.”
CMX’s Enterprise Quality Management Software (EQMS) helps highly regulated organizations manage supply chain partners, ensure product and service quality, and improve operational execution. Some of the world’s best known brands including Burger King, Hasbro, Arby’s, and Taco Bell choose to partner with CMX.
For more information and other Client Stories, visit our homepage or call 1-858-866-8888.
We’re here to answer your questions, big and small. And we’d love to show you how CMX1 can help solve your quality, risk and compliance challenges.
Want to learn more about our solutions? Let us know what you're looking for and one of our solution experts will get back to you within 24hrs during weekday hours.
We love showing off what CMX1 can do! Click here to give us some quick info, and we'll be back to you soon to arrange a day/time that works for you.
If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our dedicated support team members will get back into the CMX1 platform before you can say 'I wish I had installed password management software'!
If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our helpful support team members will contact you ASAP and make sure you are all set.
We're always open to exploring strategic partnerships that can ultimately benefit our customers. Click here to get in touch with our head of partnerships.
That’s nice! Fill in your details on our general contact form, and one of our team will get back to you as soon as possible.
Want to learn more about our solutions? Let us know what you're looking for and one of our solution experts will get back to you within 24hrs during weekday hours.
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We love showing off what CMX1 can do! Click here to give us some quick info, and we'll be back to you soon to arrange a day/time that works for you.
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If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our dedicated support team members will get back into the CMX1 platform before you can say 'I wish I had installed password management software'!
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If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our helpful support team members will contact you ASAP and make sure you are all set.
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We're always open to exploring strategic partnerships that can ultimately benefit our customers. Click here to get in touch with our head of partnerships.
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That’s nice! Fill in your details on our general contact form, and one of our team will get back to you as soon as possible.
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