Software specifically designed to handle food recalls can make all the difference in your ability to protect customers and brand reputation.
The last decade has seen a significant digital transformation push across practically every industry. This transformation has created the impetus for regional, national, and global brands to optimize their operations and achieve Operational Excellence.
Over the last couple weeks we’ve spent a lot of time discussing the benefits of digital transformation and digitizing in restaurant operations. We’ve looked at the principles of HACCP, and ways to improve food safety systems and processes within a restaurant for employees and managers, but what about your Above Restaurant Leaders (ARLs)?
Hazard Analysis and Critical Control Point, better known as HACCP, is a set of guidelines, procedures, and principles that businesses within the Food, Beverage, and Hospitality industries follow to ensure food safety during the food production process. HACCP is applicable at all stages of the food chain - from food manufacturing to preparation processes including packaging, distribution, selling to customers, or serving to guests.
Although Hazard Analysis and Critical Control Points (HACCP) has been a term of substantial significance to the Food and Beverage industry for more than three decades - sweeping technological changes and social media prevalence requires changes in how HACCP processes are executed today. While the underlying 7 principles of HACCP remain of critical importance, the increased complexity of delivering a consistent customer experience and the public relations nightmare that restaurants can face from a food safety incident, brands are compelled to change with the times.
Over the last twenty years, the industry has seen considerable investment in technology for restaurants and restaurant automation equipment to reduce costs and improve operational execution. Areas including order and inventory management, equipment and energy management, point of sale, and more recently online ordering and customer loyalty programs have all contributed to long term cost savings, improved visibility, and enhanced the customer experience.
Within the realms of retail, hospitality, and food and beverage, maintaining a supply chain and sustaining quality across the board is a colossal undertaking (even with just a few locations). And, even if you have a Supply Chain Quality Management System (SCQMS), this task becomes exponentially harder as you scale and spread into other cities and states.